Senior Information Technology Application Analyst

Key Accountabilities:

1. Application Support & Maintenance

• Implement, support, and maintain IT application software.
• Perform system testing and troubleshoot application issues.
• Provide on-call support and resolve incidents within agreed service levels.
• Coordinate with vendors and stakeholders to resolve application-related issues.

2. Project Implementation & Delivery

• Support software patching, upgrades, and system rollouts.
• Participate in project planning, scheduling, requirements gathering, GAP analysis, design reviews, SIT, UAT, and user training.
• Ensure smooth implementation of IT projects and system harmonisation initiatives.
• Lead assigned projects and guide team members throughout project execution.

3. Hospital Information System (HIS) Support

• Conduct pre-go-live site readiness activities.
• Ensure hardware and devices related to HIS, and third-party systems are operational.
• Support HIS applications according to defined severity and response timelines.

4. Documentation & Reporting

• Maintain system documentation, user accounts, licensing records, warranties, archives, and audit trails.
• Prepare routine and ad-hoc reports.
• Develop technical and non-technical documentation, procedures, and reference materials.
• Design customised reports to meet user and business requirements.

5. Solution Evaluation & Continuous Improvement

• Evaluate and recommend IT products and solutions.
• Identify enhancement opportunities to improve system performance, efficiency and patient/customer service.

6. Leadership & Team Development

• Guide and mentor new team members.
• Lead project teams when assigned.
• Perform other related duties as may be assigned or delegated by the Superior or any other person as directed from time to time.

Required Qualifications & Experience:

• Diploma, Advanced Diploma, Bachelor's Degree, or equivalent in Information Technology or a related field.
• Minimum 5 years of relevant working experience.
• Able to work independently under tight deadlines.
• Highly committed and responsible.