Senior Information Technology Specialist

Senior Information Technology Specialist

£45,000 to £50,000 + Benefits | Kent | Hybrid (3 Days Onsite)

We are exclusively partnered with a leading IT consultancy that is looking to appoint an experienced Senior Support Engineer to join its growing technical team.

Offering a salary of £45,000 to £50,000 this is an excellent opportunity for a technically strong engineer with experience across Microsoft Azure, Microsoft 365 and IT infrastructure, who enjoys a combination of complex troubleshooting, technical support and project delivery.

This is a varied, hands-on position where you'll support a diverse portfolio of customers, take ownership of escalated technical issues and contribute to the design, implementation and ongoing improvement of cloud and infrastructure solutions.

The role would suit an experienced 3rd Line Support Engineer, Senior Infrastructure Engineer or Senior IT Engineer, ideally from an MSP or multi-client environment, who wants to remain technically hands-on while continuing to develop their expertise.

Please note: Due to the location and nature of the role, applicants must hold a full UK driving licence.

Key Responsibilities

• Provide advanced 3rd Line technical support, troubleshooting and resolution of complex infrastructure and cloud-related incidents.
• Support, administer and optimise Microsoft Azure, Microsoft 365, Windows Server and Active Directory environments.
• Deliver infrastructure and cloud projects, including migrations, upgrades, deployments and implementations.
• Support virtualisation technologies including VMware, Hyper-V and Citrix.
• Troubleshoot networking issues involving LAN/WAN, VPNs, firewalls, routing and switching.
• Maintain and improve backup, disaster recovery, security and infrastructure solutions.
• Work closely with internal engineering teams and customers to ensure effective technical delivery.
• Identify opportunities for automation, service improvement and the adoption of emerging technologies.

Experience Required

• Approximately 5+ years' experience in IT support, infrastructure or engineering roles.
• At least 2–3 years' experience operating at 3rd Line or Senior Engineer level.
• Previous experience working within an MSP, IT consultancy or multi-customer environment.
• Strong hands-on technical experience with Microsoft Azure, Microsoft 365 and Active Directory.
• Good understanding of networking fundamentals, including firewalls, VPNs, routing and switching.
• Experience supporting virtualised environments using VMware or Hyper-V.
• Proven troubleshooting, diagnostic and root cause analysis capabilities.
• Experience delivering infrastructure projects, cloud migrations or technical implementations.
• Strong communication skills with the ability to engage confidently with customers and internal stakeholders.