Senior Information Technology Support Engineer

Title: SENIOR IT SUPPORT ENGINEER

Location: San Francisco, CA (5 days onsite per week)

Duration: Direct Hire / Full-Time

Start Date: ASAP

Compensation: $100-120K + Bonus Eligibility

Benefits: Exceptional benefits package including medical, dental, vision, 401(k), education reimbursement, wellness stipend, generous PTO, family-planning benefits, and more.

I'm partnering with a highly respected private investment and operating organization that supports a diverse portfolio of businesses across technology, research, aviation, sustainability, and other industries. They are seeking a Senior IT Support Specialist to join their growing San Francisco office.

This is a unique opportunity for someone who enjoys hands-on IT support while also driving AI adoption, automation, and operational improvements across the organization.

Responsibilities

• Provide Tier II/III support in a predominantly Mac environment
• Support and administer Google Workspace, Zoom, Slack, Okta, Jira, Microsoft 365, and endpoint management tools
• Manage onboarding, offboarding, access management, and device lifecycle processes
• Support conference rooms, Zoom Rooms, and AV technologies
• Serve as an escalation point for complex technical issues
• Identify and implement process improvements and workflow automations
• Support enterprise AI platforms and help users effectively leverage approved AI tools
• Partner with stakeholders on AI initiatives, pilots, and rollouts

Requirements

• 5+ years of progressive IT Support experience in a corporate environment
• Strong macOS support experience
• Experience supporting Google Workspace and Zoom
• Experience imaging, provisioning, and managing laptops and mobile devices
• Proven experience using AI tools to build workflows, automations, or business solutions
• Experience with user onboarding, offboarding, and identity/access management
• Bachelor's degree required
• Strong communication skills and a customer-service mindset
• Professional presence and ability to support high-profile stakeholders

Preferred Qualifications

• Okta
• Slack
• Jira
• Microsoft 365
• JAMF
• IT certifications such as CompTIA, Google, Apple, Microsoft, or similar

Why Consider This Opportunity?

• Blend of IT Support, Systems Administration, IT Operations, and AI innovation
• Highly visible role supporting a growing office
• Opportunity to influence AI adoption and automation strategies
• Exceptional benefits package, including education reimbursement, wellness programs, generous PTO, and family-planning benefits
• Collaborative and high-performing technology team

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.