Senior Information Technology Support Engineer

Looking for Senior IT Support Engineer to join its small, hands-on IT team with opportunity to grow into an IT manager. You will provide first- and second-line support to users across the business while helping to run the frontline support function.

This is a genuinely hands-on position. You will spend most of your time resolving issues, rebuilding machines and keeping the site running, while taking on supervisory responsibility alongside the existing technician.

Key Responsibilities

Support and service delivery

• Handle incoming calls and tickets, providing first- and second-line support to users.
• Resolve issues spanning Windows desktops and backend infrastructure.
• Troubleshoot networking problems across the site.
• Work from a shared ticket pool (around 30 tickets a week, with no specialisms), picking up tickets as they arise.
• onsite 5 days a week

Hardware and production equipment

• Rebuild PCs and maintain hardware.
• Support production-related equipment in the manufacturing facility, such as label printers.
• Support the business's specialist printing-industry software.

Supervision and team leadership

• Supervise and work alongside the existing technician, helping to set the standard for frontline support.
• Help reduce single-point-of-failure risk in the support function.
• Develop towards taking over the IT Manager role in the longer term.

Skills and Experience

• Proven first- and second-line IT support experience across Windows desktops and backend infrastructure.
• Microsoft 365 administration.
• Experience working with a ticketing system
• Networking troubleshooting, PC rebuilds and hardware maintenance.
• Exposure to Hyper-V and VMware.
• Exposure to Cyber Essentials or Cyber Essentials Plus (hands-on implementation experience is not required).
• Experience with Microsoft Entra and Intune.

Personal Attributes

• Hands-on and practical, comfortable getting stuck in rather than only directing others.
• Good communicator who can support users of all technical abilities, from the shop floor to the office.
• Reliable and committed, with the long-term ambition to grow into a management role.
• Willing to learn niche, business-specific software over several months.

What's on Offer

• Salary of up to £40,000
• Discretionary year-end bonus, based on business profitability and leadership's decision.
• A clear succession path to IT Manager.
• Birthday day off, year-end raffle, and Christmas Eve possibly off (as it was last year).
• Varied work across user support, infrastructure, hardware and production IT.

Apply now!