Senior Information Technology Support Engineer

Senior Onsite IT Support Engineer | On-site, Harrow, London

Job type: Full-time, permanent

Location: On-site, Harrow, London

Salary: Competitive, dependent on experience

Start date: ASAP, immediate joiners

Position Overview

We are hiring an experienced Senior Onsite IT Support Engineer for our client’s support team in Harrow, London. You will be a key technical resource, delivering end-user support, carrying out hardware lifecycle tasks and keeping day-to-day IT operations running smoothly in a fast-paced, multi-cultural environment. The role calls for advanced technical expertise, a strong customer service mindset, and the ability to handle VIP and AV support needs with professionalism and urgency.

What You’ll Do

• Provide full-scope IMAC (Installs, Moves, Adds, Changes) support across onsite endpoints and peripherals
• Set up, configure, diagnose and troubleshoot desktops, laptops, mobile devices and RF equipment
• Deliver white-glove VIP support for executive users and manage real-time escalations
• Maintain and support AV and conference room technologies, handling urgent walk-up issues with responsiveness and discretion
• Run depot services, including device imaging, configuration, inventory tagging, shipment coordination and asset lifecycle tracking
• Manage IT onboarding and offboarding, including user provisioning and deprovisioning across Active Directory, Microsoft Entra and enterprise HRMS platforms
• Use ServiceNow for incident tracking, resolution documentation and SLA compliance
• Take part in monthly patch cycles and software deployment, and keep endpoints compliant with security and update standards

Required Skills and Qualifications

• 8-10 years of hands-on experience in onsite IT support or end-user computing environments
• Advanced proficiency in Windows, macOS and mobile OS platforms (iOS/Android)
• Solid knowledge of networking fundamentals (Cisco/Meraki), AV systems and VoIP technologies
• Expertise in support platforms and tools, including ServiceNow, ProxyPro, Microsoft Entra (Azure AD) and MDM solutions such as Ivanti
• Familiarity with IT asset management practices and frameworks such as ITIL
• Strong interpersonal, communication and documentation skills, with cultural sensitivity for regional users

Preferred

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent
• ITIL Foundation certification
• Prior exposure to VIP user support