Senior Infrastructure Operations Engineer

About us

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

About our DDaT Services team

At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

About the role

As a Senior Infrastructure Operations Engineer, you will play a key role in delivering the secure, resilient and high-performing infrastructure services that enable modern policing. Working across on-premise and cloud environments, you'll provide advanced technical expertise, resolve complex operational challenges and help drive continuous improvement through automation and modern engineering practices. Collaborating with architects, security specialists and service teams, you'll help ensure critical digital services remain available, reliable and ready to support frontline policing and the communities we serve.

What you will be doing

• Provide senior technical support across on-premise and cloud infrastructure platforms, ensuring reliable, secure and resilient services.
• Act as a senior escalation point for complex incidents, problems and changes, leading technical investigation and resolution.
• Monitor, maintain and optimise live infrastructure services to ensure performance, availability and operational stability.
• Support infrastructure resilience, backup and disaster recovery activities to strengthen operational readiness.
• Implement infrastructure changes and releases, ensuring services are introduced safely and effectively.
• Drive automation, standardisation and continual improvement to improve efficiency and service reliability.
• Provide technical expertise to projects and service transitions, ensuring solutions are operationally ready and supportable.
• Coach and mentor colleagues, sharing knowledge and helping develop infrastructure engineering capability across the team.

About you and your experience

• ITIL 4 Foundation certification.
• Degree in Computing, Information Technology, Engineering, or equivalent professional experience.
• Microsoft Azure Administrator (AZ-104) certification, or an equivalent cloud operations qualification.
• Experience supporting and operating enterprise infrastructure services within complex production environments.
• Strong understanding of cloud and hybrid infrastructure operations, service resilience and operational support.
• Experience troubleshooting and resolving complex technical issues in live environments.
• A commitment to continuous professional development and staying current with evolving DDaT technologies, cloud services and engineering practices.

What we offer

• Excellent career development opportunities
• 25 days annual leave plus bank holidays, rising to 30 days
• Hybrid working (3 days in the office)
• Flexi hours scheme
• Free On-Site Gym membership
• Physical and mental well-being support
• Generous Pension scheme

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

Depending on the number of applications received, we reserve the right to close this role early.

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.