Senior Infrastructure Specialist

WE RE HIRING!

Position: Senior Infrastructure Specialist

Location: Delhi

Key Responsibilities

Server & Systems Administration

• Server Administration: Install, configure, and maintain Windows Server environments, including domain controllers, file servers, and application servers.
• Active Directory & Group Policies: Manage user accounts, permissions, and security policies through Active Directory and Group Policy Objects (GPOs).
• Virtualization Management: Administer and optimize virtual environments using Hyper-V and VMware technologies.
• Backup & Recovery: Implement and manage enterprise backup solutions, ensuring data integrity and disaster recovery readiness.
• Monitoring & Performance: Monitor server performance, availability, and capacity, and manage on-site or cloud servers to ensure 99.9% uptime with regular backups and security patches.
• Patch Management: Apply system updates, patches, and service packs in accordance with security and compliance standards.

Azure Cloud Operations

• Azure Platform Administration: Manage and administer Azure infrastructure including Virtual Machines, App Services, Storage, Networking, Azure AD, RBAC, and subscription governance; perform BAU operations aligned with SOPs and runbooks.
• Azure Incident Management & Troubleshooting: Act as first line of ownership for Azure-related production incidents; troubleshoot across compute, storage, networking, Azure AD, RBAC, VPN, VNET peering, NSGs, and Load Balancers; perform RCA and implement fixes to prevent recurrence.
• SOP-Driven Cloud Operations: Execute and adhere to SOPs, maintain operational consistency, improve runbooks based on recurring incidents, and ensure compliance with SLAs, audit requirements, and operational standards.
• Terraform & Azure DevOps Support: Use Terraform for provisioning and modifying Azure infrastructure, troubleshoot deployment and state-related issues, support drift detection, and assist with Azure DevOps pipeline support, debugging, and CI/CD infrastructure workflows.
• Azure Monitoring, Security & Governance: Monitor Azure environments using Azure Monitor, Log Analytics, and Application Insights; optimize resource utilization and cost; maintain RBAC, Azure Policies, governance frameworks, and Azure Key Vault; ensure compliance with organizational security standards.
• On-Call Support: Participate in an after-hours on-call rotation to support production and cloud operations.

Hardware, End-User & Office IT Support

• Hardware Lifecycle Management: Provide end-to-end oversight of the laptop ecosystem, including procurement, OS imaging/configuration, and deployment for new hires and existing staff.
• Support & Maintenance: Serve as primary point of contact for hardware diagnostics, component upgrades, and peripheral troubleshooting; coordinate repairs and lifecycle maintenance to minimize employee downtime.
• Inventory Control: Maintain a rigorous log of all company assets, including serial numbers, warranty status, and software assignments.
• Connectivity: Monitor and optimize office Wi-Fi, LAN, and firewall settings to ensure high-speed, secure internet access.
• Data Security: Maintain a secure computing environment by managing antivirus software and enforcing data encryption standards in line with data protection policies and client requirements.
• Telephony: Manage the office EPABX system, telephone extensions, and VOIP configurations.
• AV/VC Management: Set up, troubleshoot, and maintain audio-visual equipment for conference rooms and company events such as townhalls.
• SaaS Management: Oversee administration and licensing lifecycle for enterprise platforms including M365, Zoho, SAP B1, Google Workspace, and various CRM tools and internal portals.
• Identity Management: Administer user lifecycles (onboarding/offboarding); manage backups and permissions for Exchange, OneDrive, and SharePoint, including oversight of security credentials and folder-level access.

Documentation & Collaboration

• Documentation: Maintain accurate documentation of server configurations, procedures, and infrastructure changes.
• Collaboration: Work closely with network, security, and application teams to support integrated IT operations and projects.

Desired Candidate Profile

• Bachelor's degree, preferably in Information Technology, Computer Science, or a related field.
• 10+ years with proven hands-on experience in Windows Server administration, Active Directory, and Group Policy management.
• Strong working knowledge of virtualization platforms (Hyper-V, VMware) and enterprise backup/disaster recovery solutions.
• Solid experience administering Azure infrastructure (VMs, App Services, Storage, Networking, Azure AD, RBAC) and troubleshooting Azure production incidents.
• Familiarity with Terraform, Azure DevOps pipelines, and CI/CD infrastructure workflows.
• Experience with Azure Monitor, Log Analytics, Application Insights, Azure Policies, and Key Vault.
• Practical experience managing IT hardware lifecycles, office connectivity, telephony/VOIP, and AV/VC systems.
• Experience administering SaaS platforms (M365, Google Workspace, Zoho, SAP B1, CRM tools) and identity/access management (Exchange, OneDrive, SharePoint).
• Strong documentation habits and the ability to work cross-functionally with network, security, and application teams.
• Willingness to participate in after-hours on-call rotation.