Senior Infrastructure Support Engineer

Your future, our legacy

Hotel

Dorchester Collection

Division & Department

Corporate Office - Information Technology

Job Title

Senior Infrastructure Support Engineer

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Senior Infrastructure Support Engineer you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Senior Infrastructure Support Engineer at Dorchester Collection here are just some of the great benefits you will receive:

• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities
• Social events throughout the year
• Workday Lunches in the form of a prepaid contactless card
• Season ticket loan and cycle to work scheme
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive retirement scheme

What you'll do

As one of our Senior Infrastructure Support Engineers, you'll run, secure and improve Dorchester Collection's infrastructure across the corporate office, datacentre, Azure and our hotels worldwide. This hands-on role spans on-premises, cloud and Microsoft 365. You'll manage our technology partners and act as the senior escalation point for the local helpdesk and regional IT teams.

Day to day, you'll be responsible for:

• Infrastructure – Running our Windows Server, Active Directory, Virtualisation, storage, remote access, backup and disaster recovery platforms.
• Cloud – Managing our Azure estate, including networking, cloud firewalls, VM provisioning and lifecycle, disaster recovery and governance.
• Network and security perimeter – Managing next-gen firewalls, remote access, site-to-site VPNs, switching and network access control.
• Endpoint management – Designing and maintaining our Windows and mobile builds, device policies, security baselines and app deployment..
• Identify & Access – Managing access policies, privileged access, single sign-on, guest access and hybrid identity.
• Collaboration, AI and low-code platforms – Administering enterprise email, file sharing, collaboration and compliance tools. You'll also provide infrastructure and governance support for AI, app and reporting platforms.
• Patching and change – Planning maintenance windows and communicating changes to regions and stakeholders.
• Project delivery – Leading global infrastructure projects end to end, from scoping and vendor proposals to planning and stakeholder updates.
• Support and escalation – Acting as senior 2nd/3rd-line escalation, supporting regional IT teams, joining the on-call rota and coaching junior colleagues.
• Vendors and partners – Managing MSPs and suppliers against agreed service levels.
• Security and compliance – Supporting vulnerability remediation, cyber security event triage and response, and ongoing ISO 27001 alignment.
• Documentation – Keeping SOPs, runbooks and build standards up to date.

Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Senior Infrastructure Support Engineer, you'll have the opportunity to bring these to life and continue to create our legacy.

The items above are the essence of a day in the life of a Senior Infrastructure Support Engineer, but we'll make sure you're given the specifics of how we care for our company.

What you'll bring

• Your unique personality and passion for the role and the team.
• Previous experience as an Infrastructure Support Engineer or in a similar role, ideally within a mid-sized to enterprise business.
• Hands-on experience of data centre infrastructure, including Windows Server, VMware and/or Hyper-V, SAN storage and Veeam. Experience of a hardware refresh or an on-premises to cloud migration is a strong advantage.
• Experience supporting a hybrid Active Directory and Microsoft Entra ID environment, including Conditional Access, PIM and enterprise app SSO.
• Advanced Microsoft Intune experience, including Autopilot, configuration and compliance policies, security baselines, app deployment and App Protection.
• Extensive admin experience across Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams and Purview.
• Strong Azure IaaS and networking skills (VMs, VNets, NSGs, VPN gateways, private endpoints and Site Recovery), with an understanding of Azure governance.
• Experience with Palo Alto firewalls and GlobalProtect, Cisco switching and Cisco ISE, and Citrix/NetScaler is an advantage.
• Familiarity with Azure AI Foundry, Power Platform and Fabric/Power BI is an advantage.
• A security-first mindset, with experience of delivering projects and managing third-party partners.
• English is the primary language used in our hotels, and you can communicate comfortably in it.
• Any of the following industry certifications or similar are an advantage: ITIL, Microsoft Azure/M365, CCNA

Position location

Job Location

United Kingdom

Location

3rd Floor, 1 Knightsbridge SW1X 7LX London