Senior Inside Sales Associate

Job Title: Senior Inside Sales Associate

Location: Mississauga, Ontario

Function: Commercial Sales

Sitero is a technology-enabled clinical research organization (CRO) and eClinical solutions provider dedicated to accelerating drug development for pharmaceutical manufacturers, emerging biotechs, and medical device companies. Our integrated platform combines expert regulatory consulting, end-to-end clinical trial management, and purpose-built eClinical technology — including electronic data capture (EDC), electronic Trial Master File (eTMF), clinical trial management systems (CTMS), RTSM, Patient Payments, eConsent, pharmacovigilance, quality management, and SiteroAI — all in a single, sponsor-centric business model.

Sitero is seeking a high performing, strategically minded Inside Sales Associate with industry expertise to join our growing commercial team. In this role, you will be a critical driver of new revenue and opportunities by identifying, tracking, and receiving prospective pharmaceutical manufacturers and biotechnology companies who would benefit from Sitero’s suite of products and services. This role serves as a critical support function to our outside business development commercial teammates as you will assist the sales cycle’s process from the first stages of inbound/outbound lead generation to ultimately sales closure.

The ideal candidate brings a proven track record of Inside Sales functions which includes cold calling, emailing, social engagement, marketing campaigns, and overall CRM database management. You will leverage your existing skillset to leverage, strengthen, and support the commercial sales cycle in the beginning phases of lead gen and customer identification.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts outbound outreach (cold calls, emails, social engagement) to initiate contact with decision-makers and influencers at prospective biopharmaceutical and Medical Device organizations.
• Crafts and delivers compelling messages tailored to each target, clearly articulating Company’s unique value proposition along with Company’s product and service offerings.
• Executes key campaigns activity to broaden market awareness and deepen engagement.
• Reviews inbound Marketing leads and evaluates fit based on prospect needs, pipeline stage and strength, current/future projects, financial status, and alignment with Company’s capabilities.
• Qualifies and transitions well-vetted leads to the appropriate Business Development team member for further engagement.
• Maintains detailed, up-to-date documentation of all outreach activities, lead qualification outcomes, and account intelligence within CRM systems (e.g., Pipe Drive).
• Provides real-time feedback to Sales and Marketing on prospect engagement trends, messaging effectiveness, and areas for strategic refinement.
• Continuously engages prospects through thoughtful follow-up, sharing relevant updates and opportunities to maintain interest.

Critical Skills

• English verbal and written language must be expert level
• Sales & Prospecting (including Lead Generation, Qualification, and Strategic Prospecting)
• Communication Relationship Building (both internally and externally)
• Customer Relationship Management Strategic Thinking (including analytical and research skills)
• Market & Product Knowledge (including Market and Industry Intelligence) Professional & Interpersonal Skills

EDUCATION AND EXPERIENCE REQUIRED:

Education

• Bachelors Degree required

Experience

• 2-3 years relevant work experience required; 3 years preferred
• Previous experience with a CRO, Pharma, or Biotech company required
• Proficient in Microsoft Office including Word, PowerPoint and Excel
• Proven ability in writing, revising, and editing technical communications
• Experience in supporting marketing initiatives
• Skill in developing design and layout of materials to be published in a client-facing manner
• Proficiency with CRM platforms (Salesforce preferred) and modern sales engagement tools; disciplined pipeline management and forecasting habits.

COMPENSATION & BENEFITS:

Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits.

EMPLOYMENT TYPE:

Full Time, Permanent

COMMITMENTS:

• Work from Office 3x per week, 2x per week Work from Home
• Standard Hours 40 hours per week, one hour lunch, Monday – Friday. Additional hours as needed.
• Flexibility to accommodate Eastern Standard Time working hours due to crossfunctional team support and customer obligations

DISCLAIMER:

Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.