Senior Inspector/ Inspector

Purpose of the Role To oversee multiple table games/pits on the gaming floor, ensuring game integrity, dealer and Dealer Inspector performance, guest satisfaction, and full regulatory compliance across the assigned area, acting as a key link between the pit and the Pit Boss/management.

Key Responsibilities

• Supervise and coordinate across multiple pits/table banks, ensuring Dealer Inspectors and dealers follow correct procedures and SOPs.
• Monitor overall game integrity, payout accuracy, and adherence to table limits across the assigned area.
• Review and authorize table fills, credits, and float movements, liaising with the Cage/Cash Desk.
• Oversee cash/chip reconciliation processes at table open, close, and shift changeovers.
• Investigate and escalate irregularities, disputes, or suspicious activity, coordinating closely with Surveillance and Security.
• Manage staff scheduling, break rotations, and manpower allocation across tables to ensure smooth operations.
• Handle escalated guest complaints and disputes, ensuring timely and professional resolution.
• Evaluate and mentor Dealer Inspectors and dealers, providing structured feedback and identifying training needs.
• Ensure strict compliance with responsible gaming, AML, and state gaming regulations across the area.
• Maintain shift reports, incident logs, and documentation for management and regulatory review.
• Support the Pit Boss in operational planning, policy rollout, and floor decision-making.

Eligibility / Qualifications

• Minimum Graduate; prior experience as a Dealer Inspector or equivalent supervisory table games role required.
• Age as per applicable state gaming regulations
• Strong track record of dealing and floor supervision across multiple games.
• Strong English/Hindi communication skills; additional languages an advantage.
• Excellent numerical aptitude, analytical thinking, and attention to detail.
• Proven leadership, decision-making, and guest-handling capability.

Skills To Be Developed / Applied

• Multi-pit oversight and operational coordination
• Advanced fraud detection, risk assessment, and irregularity handling
• Staff performance management, coaching, and evaluation
• Regulatory and internal control compliance across a larger floor area
• Cross-functional coordination with Pit Boss, Cage, Security, Surveillance, and HR

Working Conditions

• Rotational shifts (including nights, weekends, and holidays), as casino operations are 24x7.
• Extended periods overseeing activity across the gaming floor.
• Work in a high-security, camera-monitored environment.

Progression

• Promotion typically from Dealer Inspector based on performance, tenure, and skill assessment.
• Successful Senior Inspectors/Inspectors may progress to Pit Boss / Pit Manager roles.

Skills: gaming,leadership,problem solving