Senior Integration and Support Engineer

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

About IDEMIA Public Security

We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode

Purpose

We are looking for a Senior Support & Integration Engineer with 8+ years of experience in enterprise application support and system integration. The role will involve supporting critical applications for a government client and resolving production and integration issues.

Key Missions

Key Responsibilities

• Provide L2/L3 support for enterprise Java applications in a production environment.

• Troubleshoot application, integration, database, and performance-related issues.

• Support applications deployed on JBoss Application Server.

• Work with Oracle databases and SQL for issue analysis and troubleshooting.

• Troubleshoot REST APIs, SOAP/Web Services, JSON/XML, and HTTP/HTTPS integrations.

• Perform API testing using Postman/SoapUI.

• Analyse JVM performance, memory utilisation, thread issues and application-server logs.

• Troubleshoot application-server connectivity with databases and external systems.

• Analyse database connectivity, sessions, locks and performance-related issues.

• Analyze logs, identify root causes, and provide timely resolutions.

• Coordinate with development, infrastructure, and other technical teams for issue resolution.

• Support deployments, releases, and production changes as required.

• Willingness to provide 24×7/on-call support when required

• Strong ownership of production incidents

Profile & Other Information

Required Skills

Job Location - Mahpalpur Delhi (Govt client)

• Enterprise Java Applications

• JBoss Application Server

• Oracle Database & SQL

• Linux

• REST APIs & SOAP/Web Services

• JSON/XML

• HTTP/HTTPS

• Postman/SoapUI

• Strong production troubleshooting and problem-solving skills

Education Bachelor’s degree in Computer Science, IT, Engineering, or a related field.

Government/large enterprise project experience will be an advantage.

Relevant technical certifications in Java, Linux, Oracle and ITIL will be an added advantage.