Senior IT Application Engineer (ERP)

About the role

Responsible for interactively working with business units and users to design, create, develop, modify, and debug BAQ's (Business Activity Queries), dashboards, BPM's (Business Process Management), scheduled processes and reports, enhancements and customizations to Epicor and provide day-to-day support to users.

Key responsibilities

• Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
• Create documentation including instruction and user manuals and other reference materials as required
• Manage troubleshooting and identify solutions that support business process
• Lead the implementation and management of system modifications, upgrades, and functional expansions to support evolving business needs
• Lead and manage ERP-related projects from initiation through completion, ensuring alignment with business goals, timelines, and budget constraints
• Coordinate with internal teams and external vendors as needed to ensure successful project delivery and system functionality
• Ensure compliance with data and system security standards at both the system and user levels
• Manage user/menu security and company/site/system maintenance/configuration settings in Epicor

Job Requirement

• Minimum of 5 years of hands-on experience working with ERP systems, preferably Epicor, along with strong proficiency in Microsoft SQL for data management, queries, and backend support
• Experience in full application implementation lifecycle, including solution design, development, testing, and deployment
• Expertise in Crystal Reports and SQL Server Reporting Services (SSRS), with a strong ability to design, develop, and optimize complex reports to support business intelligence and decision-making needs
• Proficient in using the Data Migration Tool (DMT) or equivalent data import/export tools for efficient data loading within ERP environments
• Good written and verbal communication skills and ability to discuss technical objectives to non-technical user community
• Team player with good interpersonal and customer service skills and a positive attitude
• Self-starter, ability to work with minimal direct supervision
• Excellent critical thinking, problem solving and analytical skills with attention to detail
• Strong understanding of end-to-end business processes and their interdependencies within an ERP environment