Senior IT Coordinator- Systems & Solutions

• Location: Casablanca, Morocco

Description Africa50 is an infrastructure investor and asset manager that contributes to Africa's growth by developing and investing in bankable projects, catalysing public sector capital, and mobilizing private sector funding. Africa50 has raised over US$1 billion so far from 33 African countries, the African Development Bank, two African Central Banks and Africa’s largest pension fund. Africa50 has an independent investment process and seeks to generate commercial risk adjusted returns for its investments across key infrastructure sectors.

Principal Responsibilities IT Operations Management

• Ensure the availability and proper functioning of IT systems, networks, and end-user equipment.
• Provide day-to-day IT support to users and resolve technical incidents and requests.
• Monitor system performance and proactively identify issues.
• Maintain IT assets, inventories, and documentation.
• Continuously improve end-user experience and satisfaction.
• Oversee ticketing systems, queues, and escalation processes.
• Proactively identify operational risks and coordinate mitigation actions.
• Assist users with applications, collaboration tools, and business systems.
• Install, configure, and maintain workstations and IT equipment.

Project and Change Management

• Coordinate IT projects from planning to execution, ensuring timelines, scope, and objectives are respected.
• Support change management processes, including impact analysis, approvals, and communication.
• Ensure proper documentation and handover for IT changes and new implementations.
• Facilitate cross-functional collaboration during IT transformation initiatives.

Infrastructure and Systems Management

• Administer servers, networks, workstations, and cloud services.
• Manage user accounts, access rights, and permissions.
• Ensure operating systems, applications and backups, system updates, and patches are implemented.
• Manage infrastructure upgrades and maintenance activities.

Digital Transformation and Process Automation

• Identify, design, and implement digital solutions to optimize business processes.
• Lead initiatives related to workflow automation, document management, and system integration.
• Promote the adoption of digital tools that enhance efficiency, transparency, and collaboration.
• Ensure digital initiatives align with organizational strategy and operational priorities.

Data Management and Governance

• Support the definition and implementation of data governance frameworks.
• Ensure data quality, integrity, and availability across digital platforms.
• Coordinate with data owners and stakeholders to define data standards and lifecycle management.
• Promote data-driven decision-making across the organization.

Cybersecurity and Risk Management

• Implement and enforce basic cybersecurity controls and best practices.
• Monitor security alerts and coordinate remediation actions.
• Ensure antivirus, endpoint protection, and firewall rules are properly configured.
• Raise security risks and incidents to management when necessary

Vendor and Service Provider Management

• Coordinate with external IT vendors, Managed Service Providers, MSSPs, and consultants.
• Ensure vendors deliver services according to agreed terms.
• Act as a liaison during incidents, escalations, and project delivery.

Skills Technical Skills

• Automation & scripting: PowerShell, Power Automate, low-code platforms
• Data & governance tools: SharePoint, data catalogs, BI tools.
• Collaboration & productivity platforms: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive…)
• Infrastructure & virtualization: VMware, Hyper-V.
• Network technologies: TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls (FortiGate / Palo Alto)
• Cloud platforms (Azure, GCP)
• Enterprise applications (ERP, CRM, Intranet, Web, etc.)
• Experienced with Odoo, Microsoft Dynamics 365, Microsoft Business Central.
• ITIL framework knowledge (incidents, problems, changes)

Project & Process Management

• Project management (Agile, Scrum)
• Process optimization and automation
• Documentation and reporting
• Risk assessment and mitigation

People’s Skills

• Stakeholder management
• Cross-department collaboration

Soft Skills

• Clear and effective communication with technical and non-technical stakeholders
• Strong customer and service orientation
• Problem-solving and analytical thinking
• Proactiveness and sense of ownership
• Ability to prioritize and work under pressure
• Collaboration and stakeholder management
• Adaptability to change and continuous learning mindset
• Attention to detail and organizational discipline

Candidate Profile

• Rigorous and motivated IT engineer with a minimum of 6~8 years of experience.
• Good academic background required.
• IT related Masters and/or Bachelor’s degrees
• Fluency in English and French is a must

Location The position will be based in Casablanca, Morocco.

Application If you are interested in this position, Click here to apply.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

At Africa50, we believe inclusive teams drive stronger and more sustainable impact. We are committed to equal opportunity and fair recruitment practices, and we welcome applications from individuals of all backgrounds. We strive to create a respectful, diverse, and inclusive workplace where everyone can contribute and grow.