A
Archer
Senior IT Desktop Support Specialist
Skills
Compliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
$94,000 – $120,000 / year
Location:
San Jose, CA, USA
Work mode:
Onsite
Published on:
28 August 2026
What they need
- Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
- Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
- Maintains file and other data integrity for traditional and cloud-based systems
- Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
- Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
- Participate in deploying and maintaining computer & device management/software push solutions
- Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
- Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
- Perform procedures to support Compliance requirements (SOX, ISO, and other)
- Create documentation of internal procedures and Client-facing Help Guides
- Participate in process definition to support changes in maturity as Archer grows
- Provide support for office-based and remote personnel- Experience with desktop imaging or device management solutions
- Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment
- Strong attention to detail
- Strong interpersonal skills and ability to work in a fast-paced environment
- Computer support related certifications or technical degree
- Experience with support, set-up, and administration of typical end-user hardware, software, and services
- 5+ years of related IT work experience
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