Senior IT Engineer

• As the Senior IT Engineer, you will be responsible for architecting, scaling, and maintaining Skylo’s internal IT infrastructure, corporate networks, and employee productivity tools. You will act as a senior technical anchor—bridging day-to-day corporate IT operations with the advanced needs of our cross-continental engineering and operations teams
• Infrastructure & Cloud Operations: Work with India and Finland IT team to Own, monitor, and scale Skylo’s global IT footprint across offices in the US, Finland, and India. Manage cloud productivity suites (Google Workspace/Enterprise) and essential SaaS tools (Slack, Jira/Confluence, GitHub, Zoom)
• Identity & Fleet Management: Design and optimize role-based access controls (RBAC) and user lifecycle workflows via modern IAM platforms (e.g., Okta). Manage and secure a highly distributed, mixed-OS fleet (primarily macOS with some Windows) utilizing advanced MDM solutions (Jamf, Kandji, Intune)
• Enterprise Networking: Implement and maintain robust, high-performance corporate office network infrastructure. Ensure maximum uptime and security using firewalls, VPNs, Zero Trust Network Access (ZTNA), VLANs, and enterprise Wi-Fi 6 environments
• Security & Compliance Collaboration: Partner closely with our InfoSec and Network Engineering teams to enforce rigid security frameworks. Actively maintain system compliance documentation and audit readiness for SOC 2 and ISO 27001
• Automation & AI Integration: Proactively identify manual, repetitive workflows (such as IT onboarding or ticketing pipelines) and design automated, self-service resolutions using modern scripting languages and generative AI-driven tools
• Tier 3 Support Escalation: Act as the highest tier of engineering support for complex, cross-functional corporate IT issues, maintaining strict service level objectives (SLOs) while providing high-touch support to global staff and leadership

Benefits

• Comprehensive benefits including medical, dental, vision, retirement plan
• Monthly allowances for wellness and education reimbursement
• A generous time off policy, holidays, and the opportunity to temporarily work abroad- The ideal candidate possesses deep technical proficiency in modern Identity and Access Management (IAM), cloud-first fleet management (MDM), and enterprise networking, along with a forward-thinking mindset that leans heavily into automation and AI tools
• 3-6 plus years in IT Service Desk / IT Technical Support with escalation handling experience
• Environment Expertise: Strong knowledge of operating systems (Windows, macOS, Linux) office productivity,Google Workspace, Okta, Jira/Confluence, Slack, Office 365 and IT Asset Management
• Execution & Drive: The ability to work efficiently with minimal oversight in a fast-paced, high-accountability environment
• Networking Foundations: Working knowledge of network fundamentals (DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting),Familiarity with network protocols, firewalls, and VPN technologies
• Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent practical experience)
• Experience: 5+ years of experience in an IT Systems/Infrastructure role, with a proven track record of handling mid-to-large scale tech environments
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus
• Relevant industry certifications (e.g., Okta Certified Administrator, Jamf Certified Admin, CCNA, or AWS/GCP Cloud Practitioner)