Senior IT Engineer (L2 IT Support)

• Basic up to $6,000 + Bonus
• 5 days work week only
• Networking fundamentals, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, and basic network troubleshooting

About the role

We are looking for a reliable and hands-on Senior IT Engineer to support the company's day-to-day IT operations. The role will be responsible for providing technical support to users, maintaining IT equipment and systems, assisting with networking and firewall administration, managing Active Directory-related tasks, supporting printers and other office IT equipment, and coordinating with external IT vendors when required.

Key responsibilities

• Provide day-to-day technical support to employees for hardware, software, network, and general IT-related issues
• Troubleshoot desktops, laptops, peripherals, and other office IT equipment
• Perform basic network troubleshooting, including LAN, Wi-Fi, IP addressing, connectivity, switches, and related network issues
• Assist with the administration and troubleshooting of Sophos Firewall
• Manage basic Active Directory functions, including creating and disabling user accounts, password resets, managing user access and permissions, adding users or computers to the domain, and managing basic Group Policy-related requirements
• Install, configure, troubleshoot, and maintain office printers and network printers
• Coordinate and liaise with external vendors for IT equipment purchases, hardware replacement and repairs, warranty and support cases, quotations and procurement, and installation and maintenance services
• Assist with the setup and deployment of new computers, laptops, printers, and other IT equipment
• Maintain basic IT hardware and software inventory records and assist with onboarding and offboarding of employees from an IT perspective
• Escalate complex technical issues to senior IT staff or external vendors where necessary

Requirement

• Networking fundamentals, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, and basic network troubleshooting
• Sophos Firewall administration and troubleshooting
• Microsoft Active Directory
• Windows desktop and laptop troubleshooting
• Hardware troubleshooting and basic PC maintenance
• Printer installation, configuration, and troubleshooting
• Microsoft Office / Microsoft 365 applications
• User account and access management
• Responsible and dependable – takes ownership of assigned tasks and follows through until issues are resolved
• Patient and approachable – able to assist users who may have different levels of technical knowledge