Senior IT Executive - Business Analyst & Application Support

Business Analysis

1. Collaborate with stakeholders to gather, document, and analyze business requirements, processes, and automation opportunities.

2. Translate business needs into functional specifications for Microsoft Dynamics 365 Business Central, Xilnex POS, and AI-driven automation solutions.

3. Identify and recommend process improvements by leveraging system capabilities, workflow automation, robotic process automation (RPA), and AI technologies.

4. Develop business cases, cost-benefit analyses, and ROI assessments for system enhancements, AI initiatives, and digital transformation projects.

5. Analyze business data and operational workflows to identify opportunities for predictive analytics, intelligent decision-making, and process optimization.

6. Work with business units to define success metrics, KPIs, and governance standards for AI and automation initiatives.

Application Support

1. Provide day-to-day support for Dynamics 365 Business Central, Xilnex POS, and AI-powered business applications, including resolving technical issues and training users.

2. Troubleshoot application, integration, and automation workflow issues, coordinating with vendors and internal teams when escalation is required.

3. Monitor system and automation performance, ensuring smooth operations and conducting periodic health checks.

4. Maintain user guides, FAQs, knowledge bases, and AI usage documentation.

5. Monitor AI automation workflows, data quality, and exception handling to ensure reliability and accuracy.

6. Support end-users in adopting AI tools, digital assistants, and automated business processes while ensuring compliance with company policies

Implementation & Testing

1. Collaborate with development teams to implement new modules, upgrades, integrations, and AI automation solutions.

2. Develop and execute test plans to ensure system changes, automation workflows, and AI models align with business requirements.

3. Lead User Acceptance Testing (UAT) and support end-users during transitions to new systems, processes, and automation solutions.

4. Validate AI-generated outputs and automation results to ensure accuracy, consistency, and business compliance.

5. Assist in the deployment, monitoring, and continuous improvement of AI models, intelligent workflows, and automation platforms.

6. Document testing outcomes, process improvements, and lessons learned from automation and AI implementations.

Training & Documentation

1. Conduct training sessions to educate end-users on Dynamics 365 Business Central, Xilnex POS, automation tools, and AI-enabled functionalities.

2. Create and maintain documentation, including process flows, technical guides, SOPs, AI governance guidelines, and training materials.

3. Promote user awareness and adoption of AI automation initiatives through workshops, demonstrations, and knowledge-sharing sessions.

4. Develop best practices, usage standards, and governance frameworks for AI-driven business processes.

5. Keep abreast of emerging AI, automation, and digital transformation technologies, recommending relevant innovations to support business objectives

Continuous Improvement & AI Automation

1. Identify, evaluate, and implement AI and automation opportunities to improve operational efficiency, accuracy, and scalability.

2. Design and optimize automated workflows using enterprise automation platforms and AI technologies.

3. Monitor automation performance, analyze outcomes, and recommend improvements based on business KPIs.

4. Ensure AI and automation solutions comply with company policies, security standards, governance requirements, and regulatory guidelines.

5. Collaborate with IT, business users, and vendors to drive continuous innovation and digital transformation initiatives.

6. Research and evaluate emerging AI technologies, machine learning applications, and intelligent automation tools that can deliver business value.