Senior IT Executive

Job Responsibilities

Key Accountabilities & Duty Statements

1. Assets and System Management - Information Technology (IT), Toll Collection System (TCS), Traffic Control Surveillance System (TCSS)

-Manage the Toll Collection System (TCS) and the Traffic Control & Surveillance System (TCSS), including CCTV, VMS, Emergency Telephones, AVDS, RFID, and all related equipment along the E22 Highway in compliance with Malaysian Highway Authority (MHA) requirements.

-Monitor the lifecycle of IT assets, ensuring regular upgrades and compliance with operational standards.

-Advise and recommend innovative solutions, including AI-driven initiatives and emerging technologies across all departments, exploring new approaches to enhance system performance, optimize operational costs, and develop innovative strategies to generate revenue opportunities.

-Coordinate with vendors, System Integrators (SI), and internal teams to resolve system issues, implement upgrades, and ensure compliance with regulatory and concession requirements.

-Ensure seamless integration between TCS, TCSS, and IT infrastructure to support uninterrupted tolling operations.

-Establish preventive maintenance schedules, monitor system performance, and prepare downtime/incident reports with corrective actions.

-Conduct system audits and verifications to safeguard toll data integrity, financial accuracy, and operational efficiency.

-Oversee disaster recovery (DRP), backup solutions, and failover systems.

2. Maintenance Management

-Coordinate troubleshooting and ensure timely resolution of technical issues.

-Liaise with external vendors for system repairs and upgrades.

3. Contract Management

-Administer and oversee IT, TCS, and TCSS-related procurement and contracts to ensure compliance with policies.

-Evaluate vendor proposals, negotiate terms, and monitor contract performance.

-Ensure timely renewal and compliance with contractual obligations.

4. Budgetary Management

-Manage the annual IT, TCS, and TCSS budget, ensuring cost-effective utilization of resources.

-Monitor and control expenditures to align with organizational financial goals.

-Prepare budget proposals for system upgrades, projects, and other IT, TCS and TCSS initiatives.

5. Liaison

-Act as the primary point of contact regarding IT operations.

-Collaborate with other departments to identify and fulfill IT needs.

-Coordinate with regulatory authorities and ensure compliance with Malaysian Highway Authority (MHA) applicable standards.

6. Standard Operating Procedures (SOP) & Policies

-Implement and maintain cybersecurity measures to protect company and traffic data with National Cyber Security Agency (NACSA) and National Critical Information Infrastructures (NCII) applicable standards.

-Develop and maintain IT, TCS, and TCSS policies, procedures, and best practices.

7. Generation Reports

-Prepare and formalize comprehensive reports on IT, TCS, and TCSS system performance, maintenance, and project progress (if required).

-Prepare and present reports to Head of Department (HODs) as required.

Job Requirements

-Minimum Qualification: Recognized Bachelor's Degree in Information Technology or Computer Science or equivalent with appropriate discipline.

-Minimum Years of Experience: Minimum five (5) years of relevant experience in handling IT infrastructure or ICT within a similar industry.

Certification / Licences: Professional certifications in IT.

Special Skills:

-Strong knowledge of IT infrastructure, TCS, and TCSS.

-Proficiency in hardware and software management of IT infrastructure, Toll Collection System (TCS), and Traffic Control & Surveillance System (TCSS).

 -Familiarity with procurement and contract management.

-Strong leadership and team management abilities.

-Excellent problem-solving and analytical skills.

-Strong communication and interpersonal skills.

Competency:

-Problem solving and decision making; analyze problems, create effective solutions, and exercise good judgement.

-Excellent communication skills.

-Resourcefulness.