Senior IT Helpdesk Technician

PSD Energy is a leading energy solutions provider specialising in the design, delivery and management of renewable energy projects across Australia. Our projects contribute to a sustainable future, and we pride ourselves on fostering innovation, collaboration and professional growth.

To support our Australian operations, we are seeking an experienced Senior IT Helpdesk Technician to join our internal information technology support team in the Philippines.

Opportunity

Reporting to the IT Manager, the Senior IT Helpdesk Technician will play a key role in supporting day-to-day technology operations across the business.

This role is suited to a confident and customer-focused information technology professional who can provide high-quality technical support, troubleshoot complex issues, manage helpdesk tickets, support junior team members and contribute to continuous improvement across systems, processes and service delivery.

You will be responsible for providing responsive support to employees, ensuring technology issues are resolved efficiently and helping maintain a reliable, secure and well-supported information technology environment.

Key Responsibilities

In this role, you will be responsible for:

• Providing first and second-level technical support to employees across hardware, software, systems and connectivity issues
• Managing and resolving helpdesk tickets in a timely and professional manner
• Troubleshooting escalated technical issues and providing practical solutions
• Supporting the setup, configuration and maintenance of laptops, desktops, mobile devices, printers, peripherals and business applications
• Assisting with user account setup, access permissions, password resets and onboarding/offboarding requirements
• Supporting Microsoft 365, Windows operating systems, remote access tools and other business systems
• Troubleshooting network, connectivity, email and application-related issues
• Supporting system updates, software installations, patching and security requirements
• Maintaining accurate documentation, knowledge base articles and support records
• Assisting with information technology asset management and equipment tracking
• Supporting information technology policies, procedures and security standards
• Providing guidance and support to junior helpdesk team members where required
• Identifying recurring issues and recommending process or system improvements
• Working closely with the IT Manager and broader business to support reliable technology operations

About You

You are an experienced and proactive helpdesk professional who enjoys solving technical problems and supporting users across a busy business environment.

You will ideally have:

• Previous experience in a Senior Helpdesk Technician, Helpdesk Technician, Information Technology Support Officer or similar role
• Strong troubleshooting skills across hardware, software, network and user access issues
• Experience supporting Microsoft 365, Windows environments, laptops, desktops, mobile devices and common business applications
• Experience using helpdesk ticketing systems and remote support tools
• Ability to manage and prioritise multiple support requests
• Strong communication skills and the ability to support both technical and non-technical users
• High attention to detail and strong documentation skills
• A customer-focused approach and commitment to delivering quality support
• Understanding of data security, confidentiality and information technology compliance requirements
• Ability to work independently while collaborating effectively with the broader team
• Relevant information technology qualifications or certifications, highly regarded

Why Join Us?

• Work in a collaborative and supportive team environment
• Support a growing renewable energy and infrastructure business
• Be part of a company that values innovation, teamwork and professional growth
• Gain exposure to a broad range of systems, users and technical support requirements
• Contribute to reliable information technology operations that support employees and business outcomes across Australia and the Philippines

How to Apply

If you are an experienced Senior IT Helpdesk Technician who enjoys solving technical challenges and delivering excellent customer service, we would love to hear from you.

Please submit your resume and a cover letter outlining your skills and experience.

Join us and play a key role in keeping our information technology systems running smoothly.