Senior IT Infrastructure Engineer

Infrastructure Projects

• Lead and participate in regional infrastructure projects.
• Prepare technical designs, implementation plans, and documentation.
• Collaborate with vendors and project teams to ensure successful delivery.

Infrastructure Operations

• Manage and maintain regional IT infrastructure including:

  • Microsoft 365
  • Azure Cloud
  • Windows Server
  • Active Directory
  • DNS, DHCP and Group Policy
  • Virtualization platforms
  • Enterprise storage and backup solutions

• Monitor system health, performance, and capacity.

• Ensure infrastructure availability and reliability across APAC locations.

• Manage system patching, upgrades, and lifecycle activities.

Cloud & Modern Workplace

• Support Microsoft Azure services and cloud infrastructure.

• Manage Microsoft Intune and endpoint management solutions.

• Support Microsoft 365 services including:

  • Exchange Online
  • Teams
  • SharePoint Online
  • OneDrive

• Participate in cloud migration and modernization initiatives.

Network & Security

• Support enterprise networking technologies:

  • LAN/WAN
  • SD-WAN
  • VPN
  • Wireless infrastructure
  • Firewalls

• Support security platforms including:

  • Microsoft Defender Suite
  • Conditional Access
  • Identity and Access Management
  • Endpoint Security

• Assist with security investigations and remediation activities.

Incident & Problem Management

• Act as Level 3 infrastructure escalation support.
• Troubleshoot complex infrastructure and network issues.
• Drive root cause analysis and corrective actions.
• Participate in major incident management activities.

Vendor & Service Management

• Manage infrastructure service providers and vendors.
• Review service performance against SLAs.
• Coordinate maintenance activities and support escalations.

Governance & Compliance

• Maintain infrastructure documentation and standards.
• Support audit, compliance, and security requirements.
• Ensure adherence to company policies and industry best practices.

Requirements:

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Engineering, or related discipline.
• 6–10 years of IT Infrastructure experience.
• Minimum 3 years supporting regional or multi-site environments.
• Experience supporting cloud-based infrastructure and Microsoft technologies.
• Experience working with managed service providers and external vendors