Senior IT Manager

Greetings from SoftTech!!!

Founded in 1996 and headquartered in Pune, India, SoftTech Engineers Limited. is a leading software product company that started as an entrepreneurial venture in creating innovative software and intellectual property in the architecture, engineering and construction (AEC) domains. We constantly improve and maintain our high-quality solutions through dedicated, proactive market research and developmental efforts.

https://softtechglobal.com

Role: Senior IT Manager

Location : Pune (Baner 5 days WFO)

Job Responsibilities:

• Lead, mentor, and grow a team of 10 – 15 + engineers and managers
• Define and drive the multi-year infrastructure roadmap aligned with business goals
• Define org structure, hiring plans, and career development frameworks
• Own infrastructure budget planning, forecasting, and cost optimization (FinOps)
• Drive cloud adoption, hybrid/multi-cloud strategy, and data center consolidation
• Represent infrastructure at executive and board-level discussions
• Responsible for managing overall infrastructure day to day operations
• Ensure high availability, performance, and reliability of all infrastructure systems
• Own SLAs, SLOs, and incident management frameworks
• Oversee disaster recovery (DR) and business continuity planning (BCP)
• Manage vendor relationships, contracts, and SLA negotiations
• Provide leadership in planning and managing IT operations, systems/ server administration and network operations
• Ensure team performance and see that SLA's are met
• Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
• Provision in close cooperation with third party service provider an IT infrastructure that is suitable for the group to access and use their business applications
• Interface with business managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
• Participate in design, implementation end-to-end administration of cloud infrastructure
• Perform routine operations, ensuring maximum system availability through close monitoring of network systems, system events, communication links to other systems, storage area connectivity and periodic review of system resources, including CPU utilization, disk usage, memory pools, etc.
• Managing teams responsible for infrastructure planning and operations.
• Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
• Strong management and people development skills
• Understanding of ITIL practices
• Ability to think logically and demonstrate strong analytical and problem solving
• Knowledge of installing and configuring hardware including Servers, network switches, and VMWare host nodes
• Creation of VLAN’s, site to site VPN’s, NAT and Firewall access control lists

In depth understanding of supporting security management, Anti-Virus, Systems Management, High Availability configurations