Senior IT (Mandarin Speaker)

Senior IT

Location: BGC, Taguig
Salary: OPEN
Schedule: M-F, day shift

Job Responsibilities

• Provide first-line and second-line technical support to approximately 180 staff across editorial, sales, creative, finance, and management teams

• Set up, configure, and maintain workstations (Windows/Mac), printers, VoIP phones, and mobile devices (MDM)

• Manage user accounts, permissions, and access control across Google Workspace or Microsoft 365

• Maintain office LAN, Wi-Fi, VPN, and firewall; coordinate with ISPs to resolve connectivity issues

• Administer SaaS applications and cloud-based tools used across the company (Slack, Zoom, Trello, etc.)

• Perform regular system updates, security patching, endpoint protection, and data backups

• Support employee onboarding and offboarding (device provisioning, account creation, and deactivation)

• Track, prioritize, and resolve IT support tickets; maintain an internal knowledge base

• Enforce IT security policies including password standards, 2FA, and device encryption

• Monitor systems for unusual activity and respond to incidents in a timely manner

• Ensure compliance with the Philippines Data Privacy Act

• Liaise with external vendors (ISP, hardware suppliers, software resellers) for procurement and support

• Assist with AV setup and technical support for company events, town halls, and video productions

Requirements

• Chinese-Mandarin and Filipino speaker

• 4-6 years of experience in IT support, system administration, or a similar technical role

• Solid knowledge of Windows and macOS environments, including troubleshooting and configuration

• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN)

• Hands-on experience administering Google Workspace or Microsoft 365

• Familiarity with cybersecurity best practices and endpoint management tools

• Ability to communicate clearly in English (written and spoken); comfortable explaining technical issues to non-technical users

• Proactive, patient, and service-oriented mindset

• Able to work independently and prioritize tasks in a fast-paced environment