Senior IT Operations Engineer

Who you are

• A desire to learn and expand your horizons; take on new challenges as the business scales
• Prior experience in implementing and administering Google Workspaces, OKTA (+ Workflows), Slack, and JIRA
• Prior experience in using GAM or any other tools for carrying out bulk tasks for managing Google Workspace via a command line
• Prior experience in administering Kandji or any other Mac MDM tool
• Prior experience in designing and implementing tools to maintain and support a distributed user base of macOS, Linux, and Microsoft Operating systems
• Excellent communication and organization skills
• Desire to learn new technologies and teach junior members
• Prior experience in using GAM for managing Google Workspace is a plus
• Managing a network based on Juniper technology is a plus
• Previous experience in designing AV hardware and equipment for conference room (Google meet and Zoom) solutions is a plus
• Previous experience with using workflow automation tools (OKTA workflow, workato etc.) is a plus
• Experience with Python scripting is a plus
• Knowledge of various AWS components to support development: e.g. Lambda, CodeBuild, DynamoDB, VPC, RDS, API Gateway, CloudWatch, SNS, SQS, IAM, SES etc., is a plus
• Relevant industry certifications or B.S. Degree in Information Technology or a related discipline is a plus
• Work Authorization: Eligibility to work for a US based employer

What the job involves

• As SingleStore’s Sr. IT Operations Engineer, you will help shape the IT toolset used by our end users. This is an active, hands-on position responsible for the planning, design, development, and Tier 3 support of several key technical areas at the SingleStore IT team, including end-user support, client engineering, endpoint security, and infrastructure application support
• This is an incredible opportunity for someone to build upon their technical strengths, mentor junior engineers, and be a part of IT at a growing startup
• Administering a wide variety of SaaS applications. Some main applications that need to be supported are OKTA (+ Workflows), Google Workspace, Slack, and Atlassian tools (JIRA + Confluence), MDM administration. Keep up to date with new features and new releases in these applications to identify opportunities for better automation or features that could be useful for our environment
• Seize opportunities across the IT Operations team to eliminate manual work through tooling, integrations, and automation
• Respond to tickets and execute new hire onboarding and user separation processes
• Support junior members of the team with troubleshooting and resolution of complex issues
• Design, architect, implement and maintain systems and solutions for various IT-related topics, including but not limited to staff computer hardware, operating systems, software applications, networking, videoconferencing, and printers
• Partner and collaborate with all business units to help them evaluate hardware and software solutions
• Able to communicate effectively and concisely with the entire company
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists

Benefits

• Customize a benefits plan that include health, dental and vision that best fits you and your family
• Flexible time off, sick and parental leave programs, plus company holidays
• As a privately held company, we strive to give meaningful stock grants through our equity program
• Fitness subsidy, Modern Health App Subscription, Team Happy Hours and events
• Home Workstation. We provide the laptop, you design your home office any way you want it with a $500 equipment stipend
• Matching Charitable Donations. Corporate donation matching to charitable organizations with 1-week of paid volunteer time off
• Work remotely if it makes sense for you, your position, your team, and the company
• Commuter benefits
• Monthly cell phone and internet stipend
• 401k
• Food perks
• Fertility & Family Formation reimbursement
• FSA and team events and company offsites