Senior IT Operations Engineer

About the role

Senior IT Operations Engineer providing technical support, configuration, and troubleshooting for core applications including Automation Engine, LifePRO, and EAS. This role includes nightly cycle support with potential after-hours incident resolution responsibilities.

Key responsibilities

• Provide technical support, configuration, and troubleshooting for core applications: Automation Engine, LifePRO, and EAS
• Provide nightly cycle support, which can include after-hours incident resolution
• Design and modify moderately complex automation workflows or batch processes
• Identify root cause and provide appropriate remediation for incidents that occur in system processing and lead Root Cause Analysis Meetings with minimal assistance
• Complete the full project lifecycle, including design, development, testing, and implementation
• Facilitate resolving application issues by working with business, IT professionals, or vendors
• Gather system requirements and support testing
• Contribute to the development of project plans and timelines
• Adhere to established configuration and change management policies to ensure awareness, approval, and success of changes
• Demonstrate general knowledge of troubleshooting tools within the IT Ecosystem

About you

• Bachelor's degree or equivalent experience
• 3–5 years of experience
• Hands-on experience with AWS Core Services: EC2, S3, and CloudWatch for instance management and monitoring
• Strong understanding of automation and batch workflow configuration, including scheduling, dependency mapping, and error handling; able to modify and build new workflows
• Ability to modify and troubleshoot PowerShell scripts; can build simple scripts from scratch
• Experience with Windows server and/or workstation patching, leveraging tools such as Intune, NinjaOne, or AWS Systems Manager
• Solid understanding of Active Directory, group policies, and networking and systems fundamentals
• Ability to resolve complex technical issues at Tier 2+ service desk escalation support level
• Experience managing incidents with a focus on root cause analysis for continual improvement
• Self-motivated with strong problem-solving skills, leadership, teamwork, and excellent communication skills