Senior IT Operations Manager

Western Cape, Cape Town

Monthly Cost To Company

Experienced in managing large-scale IT operations and service delivery? This opportunity could be your next move.

Cape Town | Permanent Role | On site Join a large enterprise environment where you’ll lead operational performance, strengthen stakeholder relationships, and drive service improvements.

Key Responsibilities

• Oversee IT operations and service delivery across key client accounts
• Monitor SLAs, lead operational reviews, and drive continuous improvement
• Manage compliance, information security, major incidents, and IT assets
• Lead implementations, service transitions, projects, and new site setups
• Coordinate with local and international teams to maintain service standards
• Manage operational costs and improve productivity

Requirements

• Relevant graduate qualification; a Master's degree is advantageous
• 12 to 14 years of relevant industry experience
• Experience managing operations supporting 5,000 to 10,000 end users
• Strong knowledge of networking, systems, voice technologies, business applications, and ITSM
• Excellent stakeholder management and communication skills
• ITIL/ITSM certifications and project management experience are advantageous
• Proficiency in Microsoft Office, Project, and Visio

Location and Work Arrangements: Based in Cape Town, this is a strictly office-based role involving shift work aligned with US time zones.

For More Information Please Contact Mandy Gilbert