Senior IT Project & Program Manager

Who you are

• Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance
• Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations
• Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority
• Experience partnering cross-functionally with Procurement, Finance, Legal, and Security
• Strong written and verbal communication skills, with the ability to prepare executive-ready materials
• 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field
• Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact
• Preferred: experience with metrics and ticketing/support tools such as Zendesk
• Bachelor’s degree in Information Systems a related field or equivalent experience

What the job involves

• The Team: Are you passionate about asset and vendor management, service excellence, and using data to drive better outcomes?
• Join Pinterest's IT Vendor & Asset Management team, where we manage the partnerships, tools, and metrics that keep IT service delivery running smoothly for every employee, worldwide
• In this role, you'll take our existing managed-service model to the next level, deepening how we manage and measure our external service-delivery partners as the team scales
• Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability
• Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets
• Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations
• Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services
• Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships
• Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization
• Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve
• Partner with IT leadership on budget planning and forecasting for vendor-delivered services
• Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings
• Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time