Senior IT Project Manager Enterprise Software Implementations

Our client is seeking an experienced IT Project Manager to assist in managing multiple internal and external end-to-end technical projects, documentation, and processes while reinforcing established infrastructure and software best practices.

The Project Manager will support process improvement, documentation management, organization, and project guidelines to ensure timely, accurate project execution and follow-through.

The ideal candidate will possess strong communication, organizational, analytical, and documentation skills, with experience working alongside engineering teams in a hybrid Agile project management environment.

Key Responsibilities

• Collaborate with project managers, clients, vendors, and engineering teams on technical projects, presentations, and meetings.
• Apply Agile practices within a hybrid environment, combining traditional project schedules with Scrum and Kanban practices.
• Coordinate internal and external communications to maintain strong organizational relationships and project visibility.
• Identify appropriate meeting participants, prepare meeting materials, and develop project charters and kickoff presentations.
• Document business drivers, target audiences, communication plans, project scope, phases, and next steps.
• Facilitate routine project meetings and Agile ceremonies to track progress and coordinate technical teams.
• Maintain project boards, dashboards, and tracking activities using Jira and ServiceNow.
• Monitor project progress, maintain project status updates, and update project roadmaps.
• Identify project risks, constraints, inefficiencies, and opportunities for process improvement.
• Escalate project issues to appropriate teams or management when necessary.
• Reinforce established project priorities, policies, guidelines, and team best practices.
• Develop process documentation, how-to guides, and other project-related materials.
• Maintain, update, organize, and archive project documentation.
• Prepare meeting notes and summaries that support management decision-making.
• Ensure effective communication channels and escalation procedures among project team members.
• Utilize project management and collaboration tools, including SharePoint, Jira, Confluence, ServiceNow, and Project Online.
• Coordinate meetings using Microsoft Outlook, including Scheduling Assistant and alert functions.

Required Skills and Qualifications

• 5 years of project management experience in technology.
• Experience coordinating multiple internal and external technical projects.
• Strong understanding of Agile methodologies, including Scrum and Kanban, within a hybrid project management environment.
• Experience maintaining project schedules, roadmaps, boards, dashboards, and status reports.
• Proficiency with project management tools such as Jira, ServiceNow, Confluence, SharePoint, and Project Online.
• Excellent written and verbal communication skills.
• High proficiency in writing, editing, and preparing project documentation.
• Strong organizational skills with exceptional attention to detail.
• Ability to collaborate effectively with engineering management, technical teams, vendors, and stakeholders.
• Experience identifying project risks, constraints, dependencies, and opportunities for process improvement.
• Ability to adapt to changing project priorities and organizational demands.
• Experience creating and analyzing project dashboards and data visualizations to understand project velocity.
• Proficiency with Microsoft Outlook, including meeting scheduling and alerts.

Preferred Qualifications

• Some college education, a college degree, or applicable professional certifications.

Core Competencies

• Communication: Effectively collaborate with engineering management, technical teams, and stakeholders.
• Attention to Detail: Accurately review communications, timelines, resources, and project processes.
• Organization: Coordinate daily project activities, meetings, documentation, and follow-up actions.
• Flexibility: Adapt to changing project requirements and priorities.
• Data Visualization and Analysis: Create and analyze dashboards and project performance data to support decision-making.