Senior IT Specialist

About the role

Provide first-line and second-line technical support to approximately 180 staff across editorial, sales, creative, finance, and management teams. Set up, configure, and maintain workstations (Windows/Mac), printers, VoIP phones, and mobile devices (MDM). Manage user accounts, permissions, and access control across Google Workspace or Microsoft 365. Maintain office LAN, Wi-Fi, VPN, and firewall; coordinate with ISPs to resolve connectivity issues. Administer SaaS applications and cloud-based tools used across the company (Slack, Zoom, Trello, etc.). Perform regular system updates, security patching, endpoint protection, and data backups. Support employee onboarding and offboarding (device provisioning, account creation, and deactivation). Track, prioritize, and resolve IT support tickets; maintain an internal knowledge base. Enforce IT security policies including password standards, 2FA, and device encryption. Monitor systems for unusual activity and respond to incidents in a timely manner. Ensure compliance with the Philippines Data Privacy Act. Liaise with external vendors (ISP, hardware suppliers, software resellers) for procurement and support. Assist with AV setup and technical support for company events, town halls, and video productions.

About you

• 4-6 years of experience in IT support, system administration, or a similar technical role
• Solid knowledge of Windows and macOS environments, including troubleshooting and configuration
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN)
• Hands-on experience administering Google Workspace or Microsoft 365
• Familiarity with cybersecurity best practices and endpoint management tools
• Ability to communicate clearly in English (written and spoken); comfortable explaining technical issues to non-technical users
• Proactive, patient, and service-oriented mindset
• Able to work independently and prioritize tasks in a fast-paced environment