Senior IT Specialist

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland Digital Outcomes.

Job Description Sutherland is looking for a skilled and motivated Senior IT Specialist to join our team in New Cairo. The ideal candidate will have hands-on experience in networking, hardware troubleshooting, and technical support, with the ability to maintain reliable IT infrastructure and resolve technical issues efficiently.

Key Responsibilities

• Configure, maintain, and troubleshoot network infrastructure and connectivity.
• Diagnose and resolve hardware, software, and technical support issues.
• Provide technical assistance to internal users and ensure timely issue resolution.
• Perform routine maintenance and troubleshooting of IT equipment and systems.
• Monitor network performance and support infrastructure reliability.
• Identify root causes of technical problems and implement effective solutions.
• Maintain accurate records of technical issues, troubleshooting steps, and resolutions.
• Follow IT procedures, security standards, and operational policies.

Qualifications

• 2–3 years of experience in networking and hardware support.
• • Bachelor's degree.
• Strong knowledge of networking, hardware troubleshooting, and technical support.
• CCNA, MCSE, or MCSA certification is mandatory.
• Hands-on experience in network configuration, maintenance, and troubleshooting.
• Strong analytical, diagnostic, and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Flexibility to work rotational shifts.