Senior IT Specialist (Infrastructure)

The Senior IT Specialist is responsible for the day-to-day operations, maintenance, and continuous improvement of Skechers Thailand’s IT infrastructure. This role serves as the primary technical resource for infrastructure systems, application support, and IT operations — ensuring reliability, security, and performance across all systems and locations.

KEY RESPONSIBILITIES

1.  Infrastructure Management  (Primary Focus)

• Oversee, manage, and monitor all aspects of the company’s IT infrastructure including servers, network systems, cloud services, storage, and security solutions.

• Ensure system performance, availability, scalability, and security across all infrastructure components.

• Perform daily system operations: health checks, performance monitoring, backup verification, and user account management.

• Plan and execute installation, configuration, migration, upgrades, and ongoing maintenance of infrastructure hardware and software.

• Provide backup and onsite support for infrastructure operations when required.

• Conduct root cause analysis on recurring incidents and recommend long-term improvements.

2.  Technical Support & Troubleshooting

• Troubleshoot infrastructure and system issues with timely, effective, and permanent resolutions.

• Classify, assess, and prioritize incidents and change requests based on business impact.

• Collaborate with internal teams and external vendors to test and deploy fixes, patches, and updates.

• Formulate clear action plans to resolve issues within defined SLAs.

3.  Application Support  (Secondary Focus)

• Provide L1–L2 application support by coordinating with business users and application vendors.

• Analyze, investigate, and maintain business applications using SQL or other technical tools.

• Support deployment and configuration of application updates, enhancements, and integrations.

• Maintain documentation including Functional Specs, Technical Specs, and User Guides.

4.  Process Improvement & Documentation

• Continuously improve operational processes to enhance service quality, reliability, and efficiency.

• Prepare and maintain technical documentation, SOPs, configuration guides, and user manuals.

• Report critical issues, recurring incidents, and risk areas to management with recommended actions.

5.  Additional Responsibilities

• Provide IT support for company events, new store openings, and other business activities.

• Manage vendor relationships, coordinate procurement, and review quotations for IT equipment and services.

• Perform other IT operations and infrastructure duties as assigned by Head of IT.

REQUIREMENTS

• Diploma or Bachelor’s degree in IT, Computer Engineering, Computer Science, or related field.

• Minimum 3 years of hands-on experience in IT infrastructure operations.

• Experience in retail, fashion, FMCG, or multi-branch company environments is strongly preferred.

• Good command of English

Technical Skills (Must-Have)

• Windows Server administration: Active Directory, Group Policy, DNS, DHCP

• Network infrastructure: Firewall (FortiGate preferred), Switches, VLAN, Wi-Fi/AP management

• Virtualization: VMware

• Backup & recovery solutions: Veeam or equivalent

• Microsoft 365 / O365 administration: Exchange Online, SharePoint, Teams, Azure AD

Technical Skills  (Nice-to-Have)

• Cloud platforms: AWS or Microsoft Azure (basic to intermediate)

• Azure infrastructure management: Azure Virtual Machines, Azure Virtual Network, Azure Active Directory, and Azure resource provisioning

• Azure Blob Storage: managing storage, containers, access tiers, lifecycle policies, and SAS/access key management

• POS system support or retail branch IT experience

• ITSM / ticketing system experience (e.g., Manage Engine, ServiceNow)