Senior IT Support Analyst

About Us

McGrathNicol is an independent professional services firm specialising in Cyber, Deals, Forensic, Performance, Restructuring, and Risk & Compliance. For more than 20 years, we have supported organisations to navigate critical moments, from growth and transformation through to financial stress and uncertainty, across the private, public and not-for-profit sectors. Guided by our values – Understanding, Commitment and Impact – we are client-focused, collaborative and committed to creating an environment where our people can do their best work and continue to grow their careers.

The Opportunity

McGrathNicol is seeking a Senior IT Support Analyst to join our national Technology team in Brisbane or Perth. This is an opportunity to play a key role in supporting a leading professional services firm, ensuring our people have the technology, systems and support they need to deliver exceptional outcomes for clients. Working in a collaborative and fast-paced environment, you will be exposed to a broad range of technologies while contributing to service improvements, technology initiatives and the ongoing evolution of our digital workplace.

Your Responsibilities

• Provide Level 2 and Level 3 IT support across hardware, software, systems and applications.

• Act as an escalation point for complex technical issues, ensuring timely resolution and a positive user experience.

• Support and maintain Microsoft 365, Azure, endpoint management and collaboration platforms.

• Assist with user onboarding and offboarding, including provisioning, device deployment and access management.

• Contribute to technology projects, system upgrades and continuous improvement initiatives.

• Maintain documentation, knowledge articles and support records.

• Liaise with internal stakeholders and external vendors to ensure the effective delivery of IT services.

About You

• Experience in a senior IT support, service desk or desktop support role, ideally within a professional services or legal environment.

• Strong technical knowledge of Microsoft 365, Windows operating systems, Active Directory, Azure and endpoint management tools.

• Excellent problem-solving skills with the ability to manage competing priorities and troubleshoot complex issues.

• Strong communication and stakeholder management skills, with a customer-focused approach to service delivery.

• A proactive and collaborative mindset, with a genuine interest in improving processes and driving positive outcomes.

• Relevant industry certifications and experience supporting modern workplace technologies will be highly regarded.

Why Join Us?

We offer a dynamic environment where employees are rewarded for their hard work through our annual bonus program. Other benefits include excellent training and career development opportunities, personalised mentorship, and the opportunity to work in a social and inclusive team environment.

Interested?

To apply for this exciting opportunity please click the ‘APPLY NOW’ button at the top of this page. If you would like further information, please contact our national HR team at [email protected].