Senior IT Support Engineer

IMPORTANT NOTE❗

• Shortlisted candidates will be contacted via email or WhatsApp.
• Don't have WhatsApp? No problem — just provide your Line ID/QR code in the resume**,** and we'll connect with you there.
• This is an onsite role.
• MUST be fluent in spoken and written Thai and English.

💼ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains effective communication with the office users, customer IT team, retail operation team and store team

• Works with respective internal technologies teams and functions to ensure high quality of services and facilities rendering to retail operations

• Supports in the setup, configuration, and maintenance of IT devices (laptops, desktops, printers, mobile phones, peripherals)

• Assist in operating system management, software installations, and patch management

• Works with vendors, outsourcers and contractors to provide services of (but not limited to):

  • Helpdesk
  • Request
  • Store projects

• Provides scheduled 5 days per week on-site services covering store operations in Bangkok, Thailand

• IT devices deployment as required by the end customer

• Maintains IT hardware & software inventory and life cycle.

• Other duties as assigned

🌟SKILLS, KNOWLEDGE AND EXPERIENCE

• Experience supporting retail operations in the luxury industry is an added advantage
• Hands-on IT support for laptops, desktops, printers, etc., with a basic understanding of networking and entry-level server concepts
• Customer-centric and aims to deliver exceed expectation
• Excellent analytical and problem-solving skills
• Able to work independently with minimum supervision
• Good communication skills in both spoken and written English

📝QUALIFICATIONS

• Higher diploma in IT (or computing related discipline) or above
• 3~5 years experiences in IT support with luxury retail preferred

⏰WORKING ARRANGEMENT

• Working Hours : 0900 AM ~ 1800 PM, Tuesday to Saturday
• Fully on-site
• 12-month contract role

✅REMUNERATION PACKAGE

• Annual Leave entitlement
• Convenient location near 📍Sukhumvit BTS station
• Training programme provided
• Medical coverage (outpatient, specialist, and inpatient)
• Multinational & friendly working environment