Senior IT Support Engineer

Job Summary:

Responsible for managing IT service requests, maintaining servers and network infrastructure, administering Active Directory, and ensuring system security and performance. The role provides onsite and remote technical support, including project site systems, while ensuring timely issue resolution and high end-user satisfaction in line with ITSM standards and SLAs.

Key Responsibilities:

• Handle incoming IT service requests via calls and the ITSM system, troubleshoot incidents, and resolve or escalate issues following ITSM best practices and SLAs.
• Administer Active Directory, user authentication, authorization, and configuration of directory services.
• Deploy and update software, hardware, and peripherals, ensuring optimal performance and compatibility across LAN/WAN infrastructure.
• Maintain company servers, backups, and network devices (routers, switches, firewalls), ensuring secure connectivity and high availability.
• Oversee network and system security, monitor performance, and implement patches, upgrades, and intrusion prevention measures.
• Create and update SOPs and Knowledge Base articles, maintaining accurate records of incidents and operational procedures.
• Deliver exceptional customer service, train colleagues, and ensure end-user satisfaction through timely and effective resolution of IT issues.
• Stay current with emerging technologies, proactively enhance technical skills, and recommend system or process improvements.
• Collaborate with external vendors and service providers to resolve complex technical issues efficiently.
• Provide onsite IT support for construction and remote project locations, including CCTV and other site technology systems.

Qualifications and Experience:

• Bachelor’s degree in Information Technology or Computer Science.
• 8 or more years of hands-on I.T support experience, preferably in a construction or contracting environment.
• ITIL Foundation, Technical Certification (Microsoft or Cisco or Fortigate, etc).

Application Question(s):

• What is your notice period?
• What is your current Salary?
• Do u have experience to work with Construction company within UAE?

Work Location: In person