Senior IT Support Engineer

Responsibilities Manage Microsoft Hybrid Cloud infrastructure, including Azure, Windows Server, Active Directory, Microsoft 365, Entra ID, and Intune. Manage multi-country network infrastructure, including Cisco, SD-WAN, VPNs, firewalls, switches, and wireless networks. Oversee IT Service Desk operations, IT assets, onboarding/offboarding, and user support. Manage endpoint security, IAM/PAM, patch management, vulnerability scanning, and email security. Support ISO 27001 audits, risk assessments, and information security requirements. Provide hands-on support for hardware, software, laptops, mobile devices, printers, and network issues. Manage NAS, UPS, access control, and other IT infrastructure systems. Coordinate with vendors and service providers to maintain IT operations and resolve technical issues.

Desired Candidate Profile

Qualifications Bachelor s degree in IT, Computer Science, or a related field. 5 7 years of experience in IT support, systems administration, and infrastructure. Strong Microsoft 365, Azure, Active Directory, Entra ID, Intune, and Windows Server experience. Strong networking knowledge, including Cisco, VPN, SD-WAN, and firewalls. Experience with endpoint security, IAM/PAM, ISO 27001, and vulnerability management. Hands-on experience in desktop, laptop, mobile, hardware, software, and remote support. CCNA and/or MCSE certification preferred. Cisco Meraki and Windows Server Hybrid Administrator certifications are a plus. Strong problem-solving, communication, teamwork, and customer service skills. Required Skills Windows Server