Senior IT Support Engineer

Are you a technically strong Level 2 Engineer who loves getting stuck into complex networking and infrastructure challenges?
Cadence Connect is partnering with an established and growing Managed Services Provider to recruit a Senior Level 2 Support Engineer to join their technical team.

This is an excellent opportunity for an engineer who wants more than routine support tickets. Our client is looking for someone who genuinely enjoys troubleshooting, takes ownership of complex technical problems and has a strong foundation across networking, infrastructure and Microsoft technologies.

You'll be joining a collaborative team of experienced engineers, working across diverse customer environments with plenty of opportunities to broaden your technical capability.

If you're looking for greater technical variety, genuine career progression and an employer that values work-life balance, this opportunity is well worth exploring.

The OpportunityAs a Senior Level 2 Support Engineer, you'll act as a key escalation point within the Managed Services team, resolving complex technical issues across a variety of customer environments.

Your responsibilities will include:

• Taking ownership of escalated technical incidents and troubleshooting complex Level 2 issues.
• Diagnosing networking problems across firewalls, switches, VLANs, VPNs, DNS, DHCP and WAN connectivity.
• Supporting Microsoft 365, Exchange Online, Entra ID, Intune and related cloud technologies.
• Troubleshooting Windows Server, Active Directory, Group Policy and broader infrastructure environments.
• Investigating Fortinet and Meraki networking issues, including VPN connectivity and network performance.
• Identifying root causes and implementing long-term solutions rather than temporary fixes.
• Contributing to infrastructure deployments, technical projects and customer environment improvements.
• Supporting and mentoring junior engineers while sharing technical knowledge across the team.

What We're Looking ForStrong networking capability is essential for this position!
Our client is looking for someone who can confidently investigate and resolve networking issues, not simply identify a problem before escalating it.

Ideally, you'll have:

• Demonstrated experience operating at a strong Level 2 capacity, ideally within an MSP.
• Solid networking knowledge across TCP/IP, DNS, DHCP, VLANs, VPNs, routing and switching.
• Hands-on experience troubleshooting firewalls, VPNs, switches and network connectivity.
• Experience with Fortinet and/or Meraki technologies would be highly regarded.
• Strong Microsoft 365 administration and troubleshooting skills.
• Experience across Windows Server, Active Directory, Group Policy and Microsoft cloud environments.
• Exposure to Intune, Entra ID, Azure and virtualised infrastructure.
• The ability to independently troubleshoot complex technical issues and communicate effectively with customers.
• A genuine interest in technology, continuous improvement and developing your technical expertise.

We're particularly interested in engineers who can demonstrate their technical capability through real-world examples of complex issues they've successfully resolved.

What's On Offer?
Our client understands the importance of attracting and retaining talented engineers and offers a range of benefits designed to support both professional development and work-life balance.

• $90k + Super, with additional flexibility for exceptional technical capability.
• Hybrid working arrangements.
• Access to a 9-day fortnight arrangement.
• Birthday leave and the option to purchase additional annual leave.
• Performance recognition and discretionary bonus opportunities.
• Exposure to diverse customer environments and modern technologies.
• Ongoing learning and development opportunities.
• Genuine pathways to progress into more senior technical positions.
• A supportive team environment where technical knowledge is shared and development is encouraged.

Interested?

If you're a strong Level 2 Engineer with a passion for networking, infrastructure and complex troubleshooting, we'd love to hear from you.

This opportunity is about technical capability, not simply years of experience or the title on your resume.
For further information or a confidential discussion, please contact:

Tom Callender
Principal Recruitment Consultant | Cadence Connect
[0411 816 463](tel:0411 816 463)
[email protected]