Senior IT Support Engineer (L2/L3 & End-User Support)

• Remuneration Package: Up to $6000 + Variable Bonus
• Employment Type: Permanent
• Work Location: Central near MRT Station
• Industry: Maritime / Global Shipping

Join a well-established global organisation and provide essential IT support across its Singapore office and multiple subsidiaries. You will handle mainly Level 2 and Level 3 support for more than 1,000 users while mentoring junior IT engineers and collaborating with regional teams and external vendors.

Key Responsibilities

• Provide onsite and remote Level 2 and Level 3 technical support for laptops, mobile devices, Microsoft 365, business applications, printers and other office technology.
• Manage and resolve incidents and service requests through the ServiceDesk ticketing system, ensuring SLA compliance.
• Support employee onboarding and offboarding, including device preparation, account access and IT asset administration.
• Troubleshoot desktop, network, cloud, SaaS and basic infrastructure-related issues.
• Monitor IT systems and infrastructure performance, escalating complex system issues to the relevant engineering teams.
• Manage IT assets, inventory records, vendors and procurement activities.
• Support system patching, backups, cybersecurity assessments, IT audits and disaster recovery exercises.
• Mentor and provide technical guidance to junior IT engineers.
• Participate in a 24/7 standby rotation and provide after-hours support for urgent issues.

Requirements

• Diploma or Degree in Information Technology, Computing or a related discipline.

• Minimum 5 years of hands-on IT support experience within a multinational or large-scale corporate environment, supporting a user base of 600 or more employees across multiple offices or entities.

• Strong troubleshooting experience across Microsoft 365, Windows, Azure, networking and collaboration tools.

• Familiarity with IT service management or ticketing platforms such as ServiceDesk, Freshservice or ServiceNow.

• Basic knowledge of servers, cloud platforms, SaaS applications, networks and cybersecurity.

• Experience mentoring junior team members and coordinating with vendors.

• Strong communication, stakeholder-management and problem-solving skills.

• Able to work independently, manage multiple priorities and perform standby support on rotation.

• Microsoft, CCNA or ITIL certifications would be advantageous.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661