Senior IT Support Engineer — macOS / Jamf

📍 Warsaw, Poland | 100% onsite

💰 PLN 780 per day

📄 Minimum 3-month contract with strong potential for extension

We are recruiting for a large international product company looking for a Senior IT Support Engineer to join its Warsaw engineering hub.

You will support a technically skilled employee base, working closely with a local colleague and a global IT team. The role combines hands-on support, macOS device management, meeting room technology and opportunities to improve support workflows through AI and automation.

What you will do

• Provide day-to-day IT support for employees, resolving hardware, software, access and connectivity issues.
• Support and manage macOS devices using Jamf or a comparable MDM platform.
• Prepare laptops for new hires, deliver onboarding sessions and coordinate device replacements.
• Support Zoom Rooms, meeting room equipment and audiovisual technology during office events.
• Manage and prioritise tickets in ServiceNow, escalating issues when necessary.
• Maintain accurate hardware inventory and asset records.
• Create and update knowledge base articles and support procedures.
• Provide hands-on assistance to infrastructure teams when local intervention is needed.
• Use AI and automation to improve troubleshooting, reduce repetitive work and help prevent recurring tickets.

What we are looking for

• At least 5 years of experience in IT support, desktop support or a similar role.
• Strong hands-on experience supporting macOS in a corporate environment.
• Practical experience with Jamf or another MDM solution for Apple devices, such as Kandji.
• Experience supporting Zoom Rooms and audiovisual equipment.
• Familiarity with tools such as Okta, Google Workspace, Slack, ServiceNow, Confluence and Jira.
• Concrete examples of using AI to improve IT support workflows.
• Strong communication skills and confidence supporting employees at all levels, including senior executives.
• The ability to prioritise tasks, work independently and recognise when to escalate.
• English proficiency sufficient for daily collaboration with an international team.
• Availability to work onsite in Warsaw five days a week.

Experience in a technology or product company and knowledge of Polish would be an advantage.

What you can expect

• A minimum 3-month contract with strong potential for extension and a possible future transition to permanent employment.
• A daily rate of PLN 780.
• Work from the Warsaw office at Kasprzaka 4.
• Fixed working hours: 9:00–18:00, with no scheduled after-hours on-call duties.
• Collaboration with an international support team and a manager based in London.
• A two-stage recruitment process: a hiring manager interview followed by an onsite technical panel.

We are looking for someone who can start quickly but 1 month notice period is ok.

Interested? Apply to discuss the role and your availability.