Senior IT Support Specialist

Who you are

• We are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment
• Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues
• You have 4+ years of experience in a corporate IT environment, with increasing levels of autonomy and technical ownership
• You’re proficient in administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack, and Zoom. Experience with Jira administration is a plus
• You’re comfortable working with MDM solutions (Jamf preferred), and managing endpoint security tools and compliance workflows
• You bring strong troubleshooting skills across macOS and Windows, and can independently resolve complex hardware and software issues
• You’ve supported networks and connected devices, and have experience with Ubiquiti or similar networking environments
• You’re familiar with the command line and have working knowledge of basic scripting (e.g., Bash, Python, or similar) to automate tasks or improve support workflows
• You understand enterprise IT security practices and compliance requirements, and incorporate them into daily operations
• You're proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team

What the job involves

• Provide on-site, hands-on support for employees while maintaining the reliability and efficiency of core IT infrastructure
• Act as an escalation point for advanced technical issues, resolving complex problems across Mac and Windows environments with minimal supervision
• Configure, manage, and optimize SaaS and cloud-based platforms (e.g., Google, Worksplace, Okta, Zoom, Slack) to support enterprise operations and improve user experience
• Develop, maintain, and evolve internal IT documentation, runbooks, and best practices, helping to standardize processes across the global IT organization
• Mentor junior team members, offering guidance and knowledge transfer in areas such as system administration, platform configuration, and support workflows
• Collaborate with global IT counterparts to ensure alignment on international support practices, security requirements, and stakeholder priorities

Benefits

• Equity: Stretch the idea of ownership beyond your day-to-day and take pride in being an owner in the growth of Addepar
• Global Hybrid Workforce: Whether you work remotely or on-site, you’ll have the opportunity to build and collaborate with colleagues around the world
• Flexible Time Off: Spend time traveling, celebrating with friends and family or relax on your schedule
• Benefits Packages: Competitive medical, dental and vision benefits along with a monthly wellness allowance to keep you healthy and happy
• Learning & Development Allowance: Your continued growth and development are important to us
• Dynamic Team: Strong investment in the best talent at the intersection of technology and finance