Senior IT Support Specialist

Or Akiva, Israel

Required Qualifications Skills

• Proven professional experience in IT support / Help desk / system Administration – required.
• 4+ years of experience in IT Help desk, Technical Support, Desktop Support, or a similar role.
• Strong hands-on knowledge of Windows, Microsoft 365, Entra ID, and Active Directory.
• Solid networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Experience with IT ticketing / ITSM systems and SLA-based support.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Very good English – written and spoken.
• Microsoft certifications such as AZ-900 / MD-102 – advantage.
• CompTIA A+, Network+, or Security+ – advantage.
• CCNA – advantage.
• Experience with endpoint security / EDR solutions – advantage.

Key Responsibilities

• Provide Tier 2 Technical Support for hardware, software, operating systems, and network issues.
• Troubleshoot and resolve escalated Help desk tickets.
• Support Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, and Teams.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, VPN, and connectivity issues.
• Support endpoint management, security tools, MFA, and access control.
• Manage tickets, priorities, escalations, and SLA requirements.
• Create and maintain technical documentation and knowledge base articles.
• Mentor and provide technical guidance to junior helpdesk.
• Identify recurring issues and recommend technical or process improvements.

This position is open to all qualified candidates.