Senior IT Support Specialist – German Speaking

Are you an experienced IT support professional who enjoys solving technical issues and helping customers? Would you like to work in an international environment where you can use your German and English language skills every day? Do you enjoy sharing your knowledge and mentoring more junior colleagues?

We are looking for a Senior IT Support Engineer to join our client's team and provide advanced remote IT support.

Apply today and find out what's in it for you!

Main responsibilities:

• Provide advanced remote technical support to customers and resolve complex IT-related issues.
• Support both IT infrastructure and business applications .
• Investigate and resolve technical and functional issues reported by customers.
• Handle incident management and service requests .
• Document issues, solutions and troubleshooting steps accurately in the IT Service Management (ITSM) tool .
• Contribute to process and workflow improvements , knowledge management and continuous service improvement.
• Support asset lifecycle management .
• Coach and mentor team members and share your technical knowledge.
• Maintain a high level of customer service and quality .
• Take part in additional projects and tasks related to the service when required.

Required skills:

• About 5 years of experience in IT support and customer service.
• Strong knowledge of IT environments and applications.
• Working proficiency in German and intermediate English skills
• Strong problem-solving and troubleshooting skills.
• Good communication and customer-oriented approach.
• High school diploma is essential
• Availability: 40 hours/week, within the 7:00-19:00 timeframe

What our partner can offer to you:

• Joining bonus on top of your salary
• Annual bonus
• Cafeteria (SZÉP card)
• Private health insurance (Medicover)
• Language learning opportunites + professional trainings
• At least 3 home office / week
• A supportive, multinational environment with diverse projects