Senior IT Systems Engineer

Who you are

• 7+ years in automation, integration, or IT systems engineering, with hands-on delivery of business-critical automations
• Deep hands-on experience with Workato preferred — recipe design, API integrations, error handling — or another integration platform as a service (iPaaS) such as Boomi, MuleSoft, Tray, or n8n
• Experience integrating enterprise systems — identity and access management, human resources, ticketing, finance — using APIs, webhooks, and event-driven patterns
• A track record of designing reusable patterns other engineers adopt, not just individual solutions
• Hands-on experience building AI-powered and agentic workflows in a governed environment
• Proficiency in a scripting language such as Python
• Comfort choosing an approach on unfamiliar problems and defending it with evidence
• Experience partnering with engineering and security colleagues on technical design, and cultivating vendor relationships
• Ability to influence without authority by adapting your message to the audience, and to grow less experienced engineers
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience. Workato or an equivalent iPaaS certification is a plus
• Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates
• At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply

What the job involves

• Spring Health's IT Innovations team builds the automations and integrations that let every team here move faster and stay focused on removing barriers to mental healthcare. We connect our business systems and look for the manual, repetitive work across the company so we can engineer it away
• As a Senior IT Systems Engineer, you will take on the most complex of that work — where requirements are ambiguous, systems are interdependent, and the right approach is not yet obvious — turning manual processes into reliable automations, and turning what you learn into the patterns the rest of the team builds from
• The toolkit keeps evolving, and AI and agent-based approaches are an increasing part of it. What stays constant is the judgment to choose an approach when there is no precedent, the care to build automations others can rely on and troubleshoot without you, and the ability to move partners toward a sound technical decision
• You will work as a technical peer with teams across the company, cultivate the vendor relationships that give us leverage, and help the engineers around you grow
• This is a full-time individual contributor role reporting to the Director, IT System Engineering, and it is fully remote within the United States
• Design and deliver the complex, business-critical automations and integrations that connect Spring Health's core systems, including AI-powered and agentic workflows that call our automations as tools and run inside our governance guardrails
• Choose the technical approach where no established pattern exists, document it so the team can repeat it, and bring recommendations that carry options, risks, and tradeoffs
• Look past the request to the structural cause — a brittle integration, a workflow gap, an unclear data contract — and fix the cause, not the instance
• Develop the reusable patterns, shared components, and agent building blocks — tool definitions, permission scopes, fallback paths — that other engineers build from, and drive adoption across IT
• Guide how technical principles are applied — how integrations authenticate, how errors are handled, what an agent may act on without human approval, how work is tested — and help shape new standards with Security and Compliance
• Own monitoring, alerting, and incident response for production automations and agents, and lead the investigation when something breaks
• Serve as the escalation point for IT Systems Engineers and the last escalation inside IT Innovations, reducing that volume over time through root-cause fixes, added automation, and better tooling
• Work as a technical peer on integration design across the company and build durable relationships with partners outside your own area of expertise, shaping approaches together rather than handing requirements over
• Cultivate relationships with the vendors and platform partners whose roadmaps affect our work, and bring what you learn back to the team
• Support the growth of IT Systems Engineers through design review and pairing, and help colleagues across the organization build orchestration and AI agent building fluency through training and shared documentation
• What Success Looks Like in This Role
• You deliver the team's highest-complexity automation and integration projects each quarter, against committed scope and date
• Production automations you own sustain a defined successful run rate (for example, 99% or better), with mean time to resolution trending down
• The patterns and components you author are adopted, and a rising share of new team automations build on them
• Escalation volume reaching you and recurring incident categories decline over time
• Hours of repetitive operational work reclaimed each quarter through the automations you deliver
• Partners outside IT Innovations bring you in early, and the shared processes you design hold up without rework
• IT Systems Engineers grow in capability and confidence through your support, with less design rework needed over time

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
• Up to $1,000 Professional Development Reimbursement per calendar year
• $200 per year donation matching to support your favorite causes