Senior IT Technician

The role

You would be the key technical contact for a set group of customers — the person they call for server, network and Microsoft 365 issues, and who they see onsite. That includes regular site visits and direct contact with their management, and being across the day-to-day health of their environment.

Alongside that, you'd run the projects behind those accounts as they come up: server migrations and infrastructure upgrades, network and firewall installs, device rollouts, new starter setups, workstation replacements, office moves and similar.

If you:

• have excellent communication, problem solving and customer service skills, and are comfortable dealing directly with business owners and managers

• have 5+ years of experience in IT support, with at least 2 at a senior or level 3 capacity — MSP experience strongly preferred

• have advanced knowledge in setting up and managing:

  • Microsoft Windows Server and Active Directory, including hands-on migration experience
  • Microsoft 365 services (Exchange Online, SharePoint, Teams, Entra ID)
  • Networking and firewalls — routing, VLANs, VPN, DNS/DHCP (Sophos a plus)

• can run a project end to end on your own, from scoping to completion

• enjoy explaining technical issues to non-technical people in plain language

• are comfortable being a go-to for less experienced technicians on trickier tickets

• have a tertiary qualification in IT (Diploma or Degree level, or equivalent industry certification/experience)

• have a full driver's licence and access to a vehicle for customer site visits

you should apply.

About us

Friendlyware Partners is an IT services company located in North Sydney. We provide IT maintenance, support, and consulting services to SMBs based in Sydney and around Australia. Essentially, we are "the IT team" for our customers.

Our customers come from a broad range of industries including manufacturing, medical, education, finance, professional services and retail. As such we work across a variety of business requirements, technical infrastructure and user needs.

We pride ourselves on providing first-class technical guidance in a friendly and easy to understand manner.

What does this mean for you?

As a senior Friendlyware technician, you would own your customers rather than work a shared queue, giving you a holistic view of their infrastructure and a direct say in where it goes next.

Working across different industries you will quickly gain experience across a variety of infrastructure setups and technologies.

What we offer:

• competitive salary package + profit share
• hybrid working
• weekly training and development allowance
• ownership of your own accounts
• great team spirit

For your application to be considered, please send us your CV AND ring [02 8188 7567](tel:02 8188 7567) to leave a short introduction on the message bank. Please leave your name as part of the voice message.

NO AGENCIES PLEASE