Senior IT Technician

Job Overview

We are seeking a dynamic and highly skilled Senior IT Technician to join our technology team. In this pivotal role, you will be responsible for maintaining and enhancing our IT infrastructure, providing expert technical support, and ensuring seamless operation of hardware and software systems across the organization. Your expertise will drive efficient troubleshooting, proactive maintenance, and user support that empowers our teams to perform at their best. This position offers an exciting opportunity to lead complex technical initiatives and deliver exceptional customer service in a fast-paced environment.

Duties

• Provide advanced technical support for desktop computers, mobile devices, operating systems (Windows), and peripherals to ensure optimal performance.
• Troubleshoot and resolve hardware issues related to computer hardware, network equipment, firewalls, and other IT infrastructure components.
• Manage help desk systems and customer support tickets efficiently, ensuring timely resolution of user inquiries and technical problems.
• Support computer networking tasks including LAN (Local Area Network), TCP/IP protocols, Cisco Meraki devices, and firewall configurations to maintain secure and reliable connectivity.
• Assist with Active Directory management for user account creation, permissions, and access controls.
• Conduct software troubleshooting for applications such as Microsoft Office suite and enterprise software tools.
• Support network troubleshooting efforts involving TCP/IP issues, LAN connectivity problems, and wireless access points.
• Maintain and support SCCM (System Center Configuration Manager) for software deployment and system updates.
• Perform equipment troubleshooting, hardware upgrades, and repairs to minimize downtime.
• Collaborate with team members on IT projects related to infrastructure improvements or deployments.
• Deliver excellent customer service by communicating clearly with end-users and providing technical troubleshooting support in a professional manner.

Experience

• Proven experience in a senior IT support role or similar capacity with a strong background in desktop support, hardware troubleshooting, and network management.
• Extensive knowledge of Windows operating systems (Windows 10/11), computer networking concepts including LAN/WAN, TCP/IP protocols, DHCP, DNS, and firewall management.
• Hands-on experience with help desk systems, customer support ticket management tools, SCCM or similar software deployment solutions.
• Familiarity with Active Directory administration for user account management and permissions control.
• Demonstrated ability to troubleshoot complex hardware issues involving computer hardware components or network devices like Meraki switches or routers.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail.
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco certifications are highly desirable.

Join us as a Senior IT Technician where your expertise will directly impact operational excellence! We value proactive problem-solving skills combined with exceptional customer service to keep our technology running smoothly—empowering our organization every day through innovative solutions and dedicated support.

Pay: $15.00 - $18.00 per hour

Work Location: In person