Senior IT Technician

We are seeking a highly skilled and proactive Senior IT Technician to join our dynamic technology team. In this role, you will be responsible for maintaining and supporting our IT infrastructure, ensuring seamless operation across hardware, software, and network systems. Your expertise will help troubleshoot complex technical issues, support end-users, and optimize our IT environment to enhance productivity and security. This position offers an exciting opportunity to lead technical support initiatives, implement innovative solutions, and contribute to the continuous improvement of our IT services.

Responsibilities

• Provide advanced technical support for hardware, software, operating systems (Windows, macOS, Linux), and network infrastructure.
• Troubleshoot and resolve issues related to computer hardware, software applications, network connectivity (LAN, TCP/IP), VPNs, firewalls, DNS, Active Directory management, GPOs (Group Policy Objects), and other IT systems.
• Manage help desk tickets efficiently using help desk systems; prioritize and document support requests with clear resolution steps.
• Support the configuration and maintenance of computer management tools and assist with equipment troubleshooting to minimize downtime.
• Assist with the setup, deployment, and support of mobile devices and peripherals across the organization.
• Collaborate with team members to analyze system performance issues and implement effective solutions.
• Maintain security protocols by managing Active Directory accounts, user permissions, and implementing security measures such as firewall rules and VPN access.
• Support the installation and upgrades of Microsoft Office suite and other essential productivity tools.
• Conduct regular system audits to ensure optimal performance and security compliance.

Experience

• Proven experience in a senior IT support role or similar position supporting enterprise-level IT environments.
• Extensive knowledge of Windows Server environments (including Microsoft Windows Server), Linux systems, DNS management, TCP/IP protocols, LAN/WAN networks, and network troubleshooting techniques.
• Strong understanding of computer networking concepts such as TCP/IP, VLANs, VPNs, firewalls, and network security best practices.
• Hands-on experience with help desk systems and customer support ticket management processes.
• Demonstrated ability to troubleshoot hardware issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Familiarity with Active Directory management including user account provisioning, GPO configuration, and permissions control.
• Excellent communication skills with a focus on delivering outstanding customer service in technical support scenarios.
• Ability to analyze complex technical problems quickly and develop effective solutions under pressure.

Join us as a Senior IT Technician if you’re passionate about leveraging your technical expertise to create a resilient IT environment that empowers users and drives organizational success!

Pay: $58,800.00 - $70,900.00 per year

Work Location: In person