Senior Knowledge Specialist

Attendance

Hybrid

Job number

35140

Category

Intermediate Professional

Status: Permanent

Type of Contract

Permanent

Schedule: Full-Time

Full Time / Part Time?

Full-Time

Posting date

02-Mar-2026

Area(s) of interest: Operations

Location(s): Edmonton, Montreal, Winnipeg

A career as a Senior Knowledge Specialist in Equipment Finance at National Bank is to act as a subject matter expert that ensures the efficiency and effectiveness of core processes through provision and development of training and guiding employees. This job allows you to have a positive impact on the organization through your developing and conducting training programs and tools that will boost employee workplace performance in alignment with the organization’s core values is a focus.

Your job

• Develop, design, implement and evaluate the customized operational support training products and topics including the development and maintenance of training materials.
• Ensure the transfer of knowledge through effective reinforcement methods and follow up.
• Through analysis determine performance gaps and related learning product requirements and make recommendations to Business Leads or Equipment Leadership Team.
• Develop and update assessment tools to ensure training deliverables meet training needs
• Support Equipment Finance growth, project initiatives, and commitment to learning.
• Inspire trust by being open, honest, and direct in communication, meeting commitments and behaving ethically in all dealings.
• Contribute towards continuous improvement through identifying and realizing process efficiencies which will result in a reduction of risk and redundancies.

Contribute to employee engagement through delivery of new employee onboarding and building ongoing internal relationships

Your team

Within the Equipment Finance sector, you are part of a team of 300+ colleagues across Canada, and you report to the AVP Centralized Services. Our team stands out for its delivery on an amazing employee and client experience and commitment to providing an unrivaled client experience. We ultimately aim to offer you maximum flexibility and quality of life. This notably means a hybrid work environment, as well as adaptable working hours.

Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.

Basic requirements

• Hold a post-secondary degree or diploma, preferably in Business management, education, training or other related field and three (3) years of experience in the equipment finance industry.
• Experience with adult learning principles in a corporate environment.
• Knowledge of equipment financing products, fundamental and ancillary services.
• 3-5 years experience training in hybrid workplace environment.
• Experience in both instructor-led and virtual training is required.

Languages:

English

Skills

Artificial Intelligence Diversity & Inclusion Teamwork Cybersecurity Empathy Initiative Learning Agility Resiliency

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options

• Flexible group insurance

• Generous pension plan

• Employee Share Ownership Plan

• Employee and family assistance program

• Preferential banking services

• Involvement in community initiatives

• Telemedicine service

• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

Discover our culture

Duration: 1 min 25 sec