Senior L1 Data Center Engineer

Role & responsibilities

We are looking for a Senior L1 Data Center Engineer to support and maintain data center infrastructure and ensure smooth operations. The role involves monitoring servers and network devices, performing advanced first-level troubleshooting, supporting hardware installations, and coordinating with L2/L3 teams for incident resolution. The candidate should have hands-on experience in data center environments and infrastructure monitoring.

Key Responsibilities:

• Monitor data center infrastructure, servers, and network devices to ensure high availability.
• Perform advanced first-level troubleshooting for hardware, connectivity, and infrastructure issues.
• Support rack and stack activities including server installation, cabling, and labeling.
• Perform health checks of servers, storage, and network devices.
• Manage and update incident tickets and operational documentation.
• Escalate complex issues to L2/L3 teams as per escalation procedures.
• Monitor power, cooling, and environmental systems in the data center.
• Coordinate with vendors for hardware replacement and maintenance activities.
• Assist in patching, firmware upgrades, and infrastructure maintenance tasks.
• Ensure data center security and access control compliance.
• Provide guidance and support to junior L1 engineers during shift operations.

Technical Expertise

• Hands-on experience with data center infrastructure and operations.
• Good understanding of server hardware, storage systems, and network equipment.
• Knowledge of Linux and Windows server environments.
• Basic networking knowledge including TCP/IP, VLANs, DNS, DHCP, and routing fundamentals.
• Experience with server installation, cabling, and hardware troubleshooting.
• Familiarity with remote management tools such as iLO, iDRAC, or IPMI.
• Exposure to virtualization technologies such as VMware vSphere or Microsoft Hyper-V.
• Experience with monitoring tools like Nagios, Zabbix, or SolarWinds.
• Ability to perform initial root cause analysis for incidents and outages.

Preferred candidate profile

• Bachelors degree in Computer Science / Information Technology / Electronics / related field
• Diploma in IT / Networking / Hardware

Basic certification in Networking or Infrastructure such as:

• Cisco Certified Network Associate (CCNA)
• CompTIA Server+
• Microsoft Certified: Azure Fundamentals
• Red Hat Certified System Administrator (RHCSA)