Senior L2 Network Engineer

Location: Andheri, Mumbai, India

Work Model: Hybrid – 3 to 4 days per week from office

Role Overview Our client is looking for a highly experienced Senior L2 Network Engineer to join its global Digital & IT team in India.

The engineer will be responsible for operating and supporting a large-scale global WAN environment spanning 5,000+ sites worldwide . The role requires an autonomous professional who can work closely with global telecom operators, including major providers such as NTT , as well as international network and IT teams.

The ideal candidate should have strong hands-on experience in WAN operations, Cisco networking, incident/problem management, telecom operator coordination, and enterprise network support .

Mandatory Requirements Candidates must meet both of the following criteria:

• 12+ years of relevant Network Engineering experience
• Experience working with a large global telecom operator or a large global telecom/enterprise network environment, such as NTT or similar organizations

Key Responsibilities

• Provide senior Level 2 operational support for the organization's global WAN infrastructure.
• Monitor, troubleshoot, and resolve WAN connectivity incidents and problems.
• Perform hands-on configuration and troubleshooting of Cisco routers and network infrastructure.
• Manage WAN access incidents and coordinate resolution with global telecom operators.
• Work closely with international telecom providers such as NTT and other network service providers.
• Support backbone network operations and network monitoring activities.
• Manage WAN changes, network modifications, and new site deployments.
• Coordinate with global IT, network, telecom, and service-provider teams for incident and change resolution.
• Ensure network availability, stability, security, and operational compliance.
• Participate in problem management and root-cause analysis for recurring network issues.
• Follow established network operational processes, controls, and security requirements.
• Contribute to continuous improvement of WAN operations and support processes.

Nice-to-Have Skills

• Experience working with global telecom operators such as NTT, Orange, or Bouygues.
• Experience in large multinational, industrial, or global corporate environments.
• Experience with Network Control Centers (NCC) or similar network operations environments.
• Strong track record in network/process improvement initiatives.
• Knowledge of network compliance frameworks, permanent controls, and operational governance.
• Experience working across international teams and multiple time zones.