Senior L3 – Microsoft Endpoint & M365 Engineer

Kuala Lumpur About Horizontal: Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative and Business & Strategy markets. We have global offices in US, UAE, India, Malaysia and Australia.

Position Overview We are looking for an experienced Senior L3 Microsoft Endpoint & M365 Engineer to provide advanced technical support and administration across enterprise endpoint management and Microsoft 365 environments.

The ideal candidate will have strong hands-on experience with Microsoft SCCM, Microsoft Intune, endpoint management, application deployment, device lifecycle management, and advanced troubleshooting . This role will be responsible for handling complex technical issues, supporting escalations, and ensuring the stability and performance of the enterprise endpoint environment.

Key Responsibilities

• Provide L3 technical support and advanced troubleshooting for Microsoft endpoint technologies.

• Manage and support Microsoft SCCM and Microsoft Intune environments.

• Perform endpoint configuration, policy management, software deployment, patching, compliance, and device lifecycle management.

• Troubleshoot complex issues related to Windows endpoints, applications, device configuration, and endpoint policies.

• Support Microsoft 365 services including:

• Microsoft Teams

• SharePoint Online

• Exchange Online

• Handle escalated incidents and problems from L1/L2 support teams and drive issues through to resolution.

• Perform root cause analysis and provide permanent solutions for recurring technical issues.

• Support application packaging, deployment, upgrades, and troubleshooting through SCCM/Intune.

• Monitor endpoint compliance and assist with remediation of security and configuration issues.

• Work with ServiceNow for incident, problem, change, and request management.

• Follow ITIL-based processes and enterprise change management procedures.

• Prepare and maintain technical documentation, troubleshooting guides, and knowledge articles.

• Collaborate with infrastructure, security, network, and application teams to resolve complex issues.

Key Requirement

• 8+ years of relevant IT Infrastructure / End User Computing / Endpoint Management experience.

• Strong hands-on experience with Microsoft SCCM / MECM and Microsoft Intune.

• Preferred certification: ITIL v4 Certification and Microsoft Certified: Endpoint Administrator Associate (MD-102)

• Strong knowledge of Windows endpoint administration and troubleshooting.

• Proven experience in:

• Endpoint management

• Device lifecycle management

• Application deployment

• Software distribution

• Patch management

• Endpoint compliance and policy management

• Hands-on experience supporting Microsoft 365 services, particularly Teams, SharePoint Online, and Exchange Online.

• Strong troubleshooting and problem-solving skills with the ability to handle complex L3 escalations.

• Hands-on experience with ServiceNow.

• Experience working in a large enterprise IT environment.

• Good understanding of ITIL processes and IT service management.

• Able to independently investigate and resolve complex technical issues.

• Strong analytical, troubleshooting, and root-cause analysis skills.

• Comfortable working in a structured enterprise environment with strict ITSM and change-management processes.

• Good communication and stakeholder-management skills.

• Proactive approach to identifying recurring issues and implementing permanent fixes.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.