Senior Laboratory Project Services Coordinator

Essential Functions

• Study Setup and Planning: Support the Project Manager by attending meetings, preparing minutes and action logs, preparing protocol-specific laboratory instructions documents. Under supervision, oversee setup of protocol specific Laboratory Centralized Monitoring requirements
• Study Activity Monitoring and Closeout: Perform routine tasks across assigned studies including site loading, Investigator Portal access, kit shipments, monitoring day-to-day study performance, overseeing Laboratory Centralized Monitoring. Work with internal and external teams to manage timely resolution of queries and protocol questions, issues and escalations
• Use status reports, monitoring tools and outputs to pro-actively identify trends and provide feedback to internal and external teams on performance of Investigator sites and company services. Support the Project Manager with administrative study tasks
• Provide input into monitoring plans & reports, and protocol-specific materials. Assist with document quality control reviews. Where required, perform Sample Management activity oversight and monitoring
• Coordinate and communicate with relevant stakeholders, including leading Customer communications and activities during any times.
• Meetings, Initiatives and Training Activities: May represent company at internal and external meetings, participate in external and internal audits/inspections. As required, will support study training with sites, CRAs and customers, including representing the company at Investigator meetings and / or client meetings. Conduct Project launch meetings or other meetings on behalf of the Project Manager as needed
• Process Improvements and Special Assignments: Develop and present information to internal and external audiences. Mentor and assist in training of junior staff. Provide input into internal Process Improvement projects and SOP revisions.
• Ensure outputs are delivered in line with organizational standards, protocol specific requirements and customer expectations

Qualifications

• Bachelor's Degree Life sciences or related field
• 1-3 years relevant experience (in the Clinical, Medical or Healthcare industry preferred)
• Equivalent combination of education, training and experience.
• Strong interpersonal, communication, organizational, and time management skills.
• Demonstrated ability to handle multiple competing priorities and ability of critical thinking and problem solving.
• Strong written and verbal communication skills including good command of English language. In certain geographies where communication in local language is desired (e.g. Japan, China), excellent command of local language with reasonable proficiency in English preferred.
• Computer proficiency in word processing, presentation and spreadsheet applications.
• Demonstrated ability to work in a fast-paced, high stress environment highly desirable.
• Ability to establish and maintain effective working relationships with coworkers and managers.
• Proficiency in Mandarin language due to the nature of global portfolio.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.