Senior Lead Analyst Knowledge Services

Key Responsibilities:

• Experience owning production analytics platforms incident change access capacity and cost governance
• Experience enabling and governing AI assisted natural language analytics
• Experience in regulated audit intensive environments documented approvals access reviews setting standards
• and providing technical leadership
• Ability to manage access provisioning security changes SPICE capacity and refresh failures platform incidents
• and user queries within agreed service levels
• Understanding of incident service request problem and change management processes for BI platform
• operations
• Strong knowledge of platform governance access controls security policies usage and capacity monitoring
• cost governance and audit readiness
• Experience with Jira Confluence ServiceNow or similar delivery and support management tools
• Key technical skills
• o Amazon QuickSight administration SPICE row column level security SSO and namespaces
• o Amazon Bedrock QuickSight Q for AI assisted and natural language analytics
• o CI CD and release governance
• o Monitoring alerting and incident management for production BI environments

Preferred Skills:

Analytics->Agile->Scrum->Cloud Services ( Azure + AWS+ IBM+ Oracle + snowflake + GCP)->Big Data->API - Integration